Store PRO

NAPA Auto Parts; Fairview Heights (IL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Professional development opportunities

Wellness programs

Job summary

NAPA Auto Parts in Fairview Heights, IL, is seeking a Store Associate who will be the primary point of contact for customers in the retail store, delivering a high-quality customer experience and providing automotive parts solutions for retail and wholesale customers.

You will use product knowledge to help customers, operate POS and inventory tools, support store operations, and build loyalty through friendly, energetic service in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Valid driver's license required.
• Strong communication (verbal and written) and interpersonal skills.
• Customer-focused mindset with listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain a high-energy, fast-paced retail environment.
• Assist with inventory control, receiving, stocking, cycle counts.
• Build relationships to drive loyalty and repeat business.
• Coordinate deliveries and fulfill orders for customers and drivers.

Skills

Strong communication

Customer-focused mindset

Problem-solving abilities

Willingness to learn automotive parts

Valid Driver's License

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Job description

Fairview Heights, IL, USAFull timeR26_0000033026

Summary

The Store Pro serves as the primary point of contact for customers in the retail store, representing the NAPA brand and delivering a high-quality customer experience. This role is responsible for providing automotive parts solutions, supporting both retail and wholesale customers, and contributing to store performance through product knowledge, responsiveness, and customer engagement. It offers a strong entry point or growth path within the organization

Performance Measures

• Customer satisfaction and service quality (CSAT, repeat business)
• Accuracy and efficiency in parts identification and order fulfillment
• Sales performance (retail and wholesale transactions)
• Responsiveness to customer inquiries (in-store and phone)
• Team collaboration and support to peers
• Adherence to store processes, systems, and operational standards

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers
• Deliver a consistently positive and engaging customer experience
• Utilize product knowledge to assist customers and support team members
• Operate systems including POS, inventory/catalog tools, and communication devices
• Maintain high energy and customer focus in a fast-paced retail environment
• Support store operations including transactions, inquiries, and general workflow
• Build relationships with customers to drive loyalty and repeat business
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency
• Support continuous improvement initiatives related to store processes and operational standards

Qualifications

Required

• High School Diploma or GED
• Valid Driver's License
• Strong communication (verbal and written) and interpersonal skills
• Customer-focused mindset with strong listening and problem‑solving abilities
• Willingness to learn automotive parts and technology systems

Preferred

• Experience in automotive, retail, or parts environment
• Hands-on experience with vehicle repair or maintenance
• Knowledge of inventory or cataloging systems
• Background in automotive, diesel, heavy equipment, farm, marine, or dealership environments
• ASE Certification (not required)

Leadership

• Demonstrates personal accountability and ownership of customer outcomes
• Leads by example in delivering exceptional customer service
• Supports team members by sharing knowledge and assisting with problem-solving
• Contributes to a positive, collaborative, and high-performance team environment
• Shows initiative in learning and career development

Reports to

Store Manager / Assistant Store Manager

Works closely with

Counter Sales team, Inventory/Operations staff, and Wholesale customers

Part of

Retail Store Operations within NAPA

Physical Demands / Working Environment

Retail store environment with frequent customer interaction. Standing for extended periods and frequent movement within the store. Ability to lift and move automotive parts and materials (moderate weight). Use of computers, phones, and POS systems regularly. Fast-paced environment requiring multitasking and responsiveness.

Benefits

• Health Insurance: Comprehensive medical, dental, and vision plans.
• Retirement Plan: 401(k) with company match.
• Paid Time Off: Vacation, personal days, holidays, sick days, and paternal leave.
• Employee stock purchase plan.
• Tuition reimbursement.
• Professional development opportunities.
• Wellness programs.

Policy and Health Requirements

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC’s policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

See Description

PI287608696