Store PRO

NAPA Auto Parts; Harrisburg (Dauphin County); On-site; USD 32,000 - 46,000; Full time

Job summary

NAPA Auto Parts in Harrisburg, PA is seeking a Store Pro to be the primary contact for customers in-store and to deliver high-quality automotive parts solutions. You will support both retail and wholesale customers, leveraging product knowledge to drive sales and customer satisfaction.

The role emphasizes accurate order fulfillment, strong communication, and teamwork within a fast-paced retail environment. Reporting to Store Management, you’ll help maintain operations and contribute to store

Qualifications

• High school diploma or GED is required.
• Valid Driver's License is required.
• Strong verbal and written communication and interpersonal skills are essential.
• Customer-focused mindset with good listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate systems including POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate deliveries and pull/prepare orders for customers and drivers.

Skills

Customer service

Communication

Team collaboration

Problem-solving

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Job description

Summary

The Store Pro serves as the primary point of contact for customers in the retail store, representing the NAPA brand and delivering a high-quality customer experience. This role is responsible for providing automotive parts solutions, supporting both retail and wholesale customers, and contributing to store performance through product knowledge, responsiveness, and customer engagement. It offers a strong entry point or growth path within the organization

Position Performance Measures

• Customer satisfaction and service quality (CSAT, repeat business)


• Accuracy and efficiency in parts identification and order fulfillment


• Sales performance (retail and wholesale transactions)


• Responsiveness to customer inquiries (in-store and phone)


• Team collaboration and support to peers


• Adherence to store processes, systems, and operational standards

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers


• Deliver a consistently positive and engaging customer experience


• Utilize product knowledge to assist customers and support team members


• Operate systems including POS, inventory/catalog tools, and communication devices


• Maintain high energy and customer focus in a fast-paced retail environment


• Support store operations including transactions, inquiries, and general workflow


• Build relationships with customers to drive loyalty and repeat business


• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.


• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.


• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.


• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.


• Support continuous improvement initiatives related to store processes and operational standards.

Qualifications

Required:

• High School Diploma or GED


• Valid Driver's License


• Strong communication (verbal and written) and interpersonal skills


• Customer-focused mindset with strong listening and problem-solving abilities


• Willingness to learn automotive parts and technology systems

Preferred:

• Experience in automotive, retail, or parts environment


• Hands-on experience with vehicle repair or maintenance


• Knowledge of inventory or cataloging systems


• Background in automotive, diesel, heavy equipment, farm, marine, or dealership environments


• ASE Certification (not required)

Leadership

• Demonstrates personal accountability and ownership of customer outcomes


• Leads by example in delivering exceptional customer service


• Supports team members by sharing knowledge and assisting with problem-solving


• Contributes to a positive, collaborative, and high-performance team environment


• Shows initiative in learning and career development

Organizational Structure

• Reports to: Store Manager / Assistant Store Manager


• Works closely with: Counter Sales team, Inventory/Operations staff, and Wholesale customers


• Part of: Retail Store Operations within NAPA

Physical Demands / Working Environment

• Retail store environment with frequent customer interaction


• Standing for extended periods and frequent movement within the store


• Ability to lift and move automotive parts and materials (moderate weight)


• Use of computers, phones, and POS systems regularly


• Fast-paced environment requiring multitasking and responsiveness

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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