Store Parts Professional

NAPA Auto Parts; Medford (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading company as a Store Parts Professional, where you will provide exceptional service to customers, ensuring they find the right parts efficiently. This role requires strong communication skills and a commitment to customer satisfaction, with opportunities for career development in a supportive environment.

Benefits

Outstanding health benefits

401K

Career development opportunities

Qualifications

• Able to establish and maintain good relations with customers.
• Demonstrate excellent communication and organizational skills.
• Be ASE Parts Specialist certified.

Responsibilities

• Provides prompt and courteous service to customers.
• Processes orders with high accuracy and efficiency.
• Maintains customer satisfaction and resolves issues.

Skills

Communication

Organizational Skills

Education

High School Diploma

Tools

TAMS Point-of-Sale System

Job description

Join to apply for the Store Parts Professional role at NAPA Auto Parts.

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NAPA is a Parts Store and so much more! We are driven to have the best people on our team to get the right parts to the right place at the right time.

The Role

A Parts Professional provides prompt and courteous service to all customers over the telephone, in the store, or in the dealer’s shop. Looks up the parts application in catalogs or POS system. Processes orders for customers with a high degree of accuracy, efficiency, and courtesy. Assists and advises customers on how to best meet their needs, often dealing with questions and problems of a highly technical nature. Exhibits a thorough knowledge of products, performance standards, warranties, sales programs, and operating policies. Serves as a resource for advice to other store personnel.

A Day In The Life

• Implements appropriate sales practices such as greeting customers, demonstrating product knowledge, and understanding customer needs.
• Maintains customer satisfaction by serving all customers, securing the right part, and resolving customer issues.
• Demonstrates professional attitude, conduct, and appearance.
• Maintains POS computer abilities by learning and applying how to use catalog and system, practicing asset security/loss prevention controls, and understanding store’s pricing methods.
• Provides sales support functions by processing stock orders, reporting overages/shortages/damaged merchandise, and ensuring the good appearance of store and displays.
• Participates in training as needed and required.
• Performs all other associated tasks as assigned by management.

What You’ll Need

• High School Diploma, or equivalent, required.
• Able to establish and maintain good relations with customers by providing courteous, efficient, and professional service.
• Functionally literate with the ability to understand and recognize part numbers and line codes to ensure proper selection and delivery of parts.
• Demonstrate excellent communication and organizational skills.
• Enjoy working with people in a fast-paced setting; be competitive, yet able to work calmly under pressure.
• Be ASE Parts Specialist (automotive) certified.
• Have a working knowledge of the city the store services and be able to operate a vehicle with a manual transmission.
• Able to work retail hours at any store location as assigned by management.

And If You Have This, Even Better

• Capable of operating TAMS point-of-sale system and cataloging.
• Able to use the adding machine and process cash, check, and credit card transactions.
• Visually capable of recognizing and distinguishing letters and numbers and remembering their sequencing.
• Able to work on feet (stand and walk) for an entire shift.
• Capable of lifting and moving parts and boxes of up to 60 pounds.
• Able to repeatedly bend or stoop to floor-level shelves and reach upper shelves with use of stool or ladder when necessary.
• Able to move engine blocks, core barrels, and other heavy equipment with moving aids.

Why NAPA may just be the right place for you:

• Outstanding health benefits and 401K.
• Stable Fortune 200 company with a “family” feel.
• Company culture that works hard yet takes care of employees.
• Opportunity for multiple career paths and ongoing development with support from leaders and your team.

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, or any other protected characteristic. The company recruits, hires, trains, promotes, and terminates based on ability, achievement, experience, conduct, and legitimate business reasons.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Retail

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