Store Operations Support Specialist

Domino's Corporate; Charlotte (NC); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Holidays and Vacation

Medical, Dental & Vision benefits

Mental health support

Childcare tuition discounts

Fitness and wellness programs

Fertility benefits

Adoption assistance

401k matching contributions

Company bonus

Job summary

Domino's Corporate is looking for a dedicated Operations Trainer to evaluate performance and train team members across US stores. Candidates should have at least 1-year experience in General Management at Domino’s Pizza and a strong background in coaching and technology use. This role involves significant travel, including weekends, to support operational excellence and compliance.

Benefits include paid holidays, medical and wellness programs, and a 401k plan, ensuring a supportive work environment for employees.

Qualifications

• Minimum 1-year General Management experience at Domino’s Pizza store, 2 years preferred.
• Experience coaching and developing team members.
• Ability to travel 75-85%, including overnight travel.

Responsibilities

• Conduct Operations Assessments in all US stores.
• Facilitate educational programs on operations evaluation and improvement.
• Maintain a consistent link with marketplace leaders and Franchisees.

Skills

General Management

Multi-unit supervision

Coaching and developing team members

Communication skills

Technology proficiency

Education

High School Diploma

Tools

Microsoft Office

Job description

Job Description

RESPONSIBILITIES AND DUTIES

(80%) Conduct Operations Assessments in all US stores

• Measure operational performance by evaluating Product, Service, Image, Food Safety, Team Member Safety and Technology/Innovation
• Provide hands‑on training during the assessment with a positive attitude
• Evaluate all systems in stores to ensure compliance against DPZ Standards and procedures
• Evaluate all stores in assigned area multiple times per year to meet team objective
• Assist team to meet visit goal which may include travel outside of your assigned area

(10%) Facilitate educational programs on operations evaluation and improvement

• Partner with FBC’s/Franchisees/MCOs and Marketplace Trainers to develop additional targeted training that will improve operations in your assigned area
• Educate marketplace on current and revised standards in a proactive manor
• Perform calibration visits with the marketplace leaders
• Assess and share best practices

(5%) Additional Responsibilities

• Participate in special programs such as Domino’s Pizza Prep School
• Participate in FBC, Franchisee and Specialist on‑boarding
• Gather and provide specialized data upon request
• Support the testing and rollout of new innovations or product launches
• Act as a resource for information to the marketplace

(5%) Administrative

• Maintain a consistent and direct link to WRC, marketplace leaders, and Franchisees with timely and accurate communications
• Utilize store data and provided technology to effectively plan store visits
• Schedule all travel in the most cost‑effective manner
• Utilize available reports and data to ensure store visits are completed on schedule
• Facilitate and participate in team and individual meetings

Qualifications

• Minimum 1-year General Management experience at Domino’s Pizza store, 2 years preferred
• Experience as a multi‑unit supervisor or Operations Trainer preferred
• Role model operator with history of exceptional evaluation scores
• Experience coaching and developing team members
• Proficient in leveraging technology and innovation in stores to drive operational performance
• Ability to work independently and be results oriented
• Thorough understanding of Domino’s Pizza standards, policies, and procedures.
• Appropriate level of computer and technology skills. (Microsoft office)
• Ability to give and receive constructive feedback and diffuse volatile situations
• Outstanding communication including verbal, written and presentation skills
• Strong interpersonal, time management and organizational skills.
• Effective coaching and motivational skills, professional demeanor
• Ability to travel 75- 85%, including overnight travel
• Willingness to work 3-4 weekends per month
• Recommendation from Franchisee, Director of Corporate operations or equivalent
• High School Diploma required

Benefits

• Paid Holidays and Vacation
• Medical, Dental & Vision benefits that start on the first day of employment
• No-cost mental health support for employee and dependents
• Childcare tuition discounts
• No-cost fitness, nutrition, and wellness programs
• Fertility benefits
• Adoption assistance
• 401k matching contributions
• 15% off the purchase price of stock
• Company bonus