Store Operations Manager - Soho

Stone Island; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading luxury brand seeks a Store Operations Manager for their Soho location to oversee back-of-house operations and inventory management. The role emphasizes driving operational excellence and delivering an elevated client experience. Ideal candidates will have 3-5 years of retail operations experience, strong leadership skills, and a passion for luxury retail.

Benefits

Comprehensive benefits package

Paid parental leave

Employee discounts

Retirement plan with employer contribution

Paid vacation and personal days

Qualifications

• Minimum of 3-5 years Retail Operations experience.
• Proven track record of inventory management.
• Strong leadership qualities with a focus on team development.

Responsibilities

• Oversee back-of-house operations to ensure efficient stock flow.
• Lead physical inventories and cycle counts with team training.
• Support the Store Manager in team development and recruitment.

Skills

Inventory Management

Team Management

Customer Focus

Leadership

Attention to Detail

Education

College Degree preferred

Tools

MS Word

Excel

Outlook

Job description

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Stone Island is a defiantly independent community. Since our founding in 1982, a shared mindset has driven us to become a globally recognized icon of independent spirit, leadership, and innovation. The Stone Island spirit is the foundation of the culture that we cherish and nurture every day. We provide you with the opportunity to build relationships that will shape your career, your life and our Famiglia. The opportunity to follow your own compass.

THE ROLE: Operations Manager

At Stone Island we are always looking for people who share our spirit and values to drive our company forward. We are currently for someone to oversee all back-of-house operations, ensuring efficient stock flow and inventory accuracy. This role plays a key part in driving operational excellence by managing stockroom processes, supporting compliance, and contributing to a seamless and elevated client experience. The ideal candidate is a hands-on leader who thrives in a fast-paced retail environment and is passionate about building strong operational foundations that enable business success.

Your Impact

THE DAY-TO-DAY:

Inventory Management

• Maintain accurate, organized, and secure inventory across all stock locations (sales floor, back-of-house, external).
• Lead physical inventories and cycle counts, including reconciliation and team training.
• Manage inventory adjustments, inter-store transfers, returns, and client orders in compliance with company policies.
• Partner with HQ and Regional Operations to ensure timely replenishment and product flow.
• Oversee shipping/receiving and collaborate with Asset Protection to prevent product loss and enhance overall inventory security adhering to company set guidelines (i.e. Incident / Theft reports).

Team Management & Development

• Support the Store Manager in team development, recruitment, and operational training.
• Foster a positive work culture and drive operational performance through coaching and collaboration.
• Identify training needs and support individual growth plans for store team members.

Sales Floor & Client Experience

• Optimize sales floor operations to support business goals and uphold Stone Island’s service standards.
• Maximize business opportunities by ensuring efficient sales floor management, maintaining a strong and visible presence, and providing support to the team as per the business needs. Uphold standards of excellence and ensure the brand’s values are consistently reflected in the client experience.
• Ensure timely and accurate preparation, packaging, and delivery of client merchandise, including e-commerce orders.
• Maintain proper documentation and follow-up on delayed or missing deliveries.

Facilities & Systems Oversight

• Coordinate with vendors, store planning, and regional operations on maintenance needs and inspections.
• Ensure all store systems and technology function properly, troubleshooting with IT as needed.
• Support supply ordering and budget management to ensure cost-effective store operations.
• Enforce policies related to cash handling, credit transactions, and daily reconciliation.
• Partner with Sales Audit and Asset Protection to address chargebacks and financial risks.
• Collaborate with the Client Service and After Care teams to manage repairs, alterations, and personalization services.
• Maintain spare parts inventory and perform basic in-store repairs to support client satisfaction.

Qualifications

• Minimum of 3-5 years Retail Operations experience
• Prior experience in luxury retail as a plus
• Proven track record of successful inventory management in a complex environment
• Experience in supervising other, providing feedback and coaching
• Proficient computer knowledge (MS Word, Excel and Outlook)
• College Degree preferred
• Results-driven and customer focused
• Ability to communicate with co-workers and customers alike
• Possess strong leadership qualities and can drive and motivate a team
• Possess strong attention to detail and can work with numbers
• Ability to read and analyze reports and perform fundamental calculations
• Ability to move or handle merchandise and boxes throughout the store, generally weighing 0-40 pounds
• Ability to operate and use all equipment necessary to run the store
• Ability to work varied hours and days to ensure store is fully operational
• Ability to stand and walk for majority of a 40-hour work week

OUR SHARED VALUES

At Stone Island we aren’t led by conventions or trends, but by our own compass. Shared values we put into practice every day to maintain our unique culture of relentless innovation.

If you are ready to follow your compass with Stone Island, apply now!

ADDITIONAL INFORMATION:

The Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship would result.

All tasks are not limited and/or restricted to this job description. Employees must comply with any reasonable requests from management to perform any other duties to fulfill the role's requirements.

Moncler Group is an equal employment opportunity employer.

Moncler Group includes a reasonable estimate of the salary range for this role. This considers the wide range of factors considered in making compensation decisions, including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. A reasonable estimate of the current base salary range is $70,000 to $90,000 per year.

In addition to competitive pay, the hired candidate will also be eligible for a comprehensive benefits package including medical, dental, vision, short and long-term disability, paid parental leave, paid holidays, accrue up to 80 hours of paid vacation time, 4 personal days, employee discounts, and a retirement plan with employer contribution

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management

• Industries

  Retail Apparel and Fashion

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