Store Operations Manager (Bilingual)

Talpa Supermercados; Lilburn (GA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Bonus potential

Career growth

Community-focused culture

Leadership role

Job summary

Talpa Supermarkets is seeking an experienced Store Operations Manager (Bilingual) to lead all store operations, drive profitability, and deliver an outstanding customer experience. This senior on-site leader will oversee every department, build high-performing teams, and ensure compliance with food safety and company standards.

The role emphasizes leadership, cross-department coordination, and accountability, with a focus on sales growth, cost control, and customer satisfaction across a vibrant

Qualifications

• High school diploma or GED required; college degree preferred.
• Minimum 5 years of grocery or retail management experience across multiple departments.
• Strong leadership, operational and financial management skills.
• Experience with inventory control, labor management, and P&L accountability.
• Ability to manage multiple departments in a fast-paced retail environment.
• Bilingual Spanish/English required; flexible schedule including weekends/holidays.
• Proficiency with Microsoft Excel for data analysis and reporting.

Responsibilities

• Oversee daily multi-department operations including grocery, produce, meat, bakery, tortillería, ice cream shop, restaurant, frontend, and receiving.
• Ensure execution of standards for quality, service, cleanliness, organization, and safety.
• Monitor and improve KPIs such as sales, shrink, labor, and profitability.
• Manage inventory, ordering, receiving, vendor relations, invoicing, and cycle counts.
• Oversee pricing, promotions, signage, discounts, and merchandising.
• Ensure compliance with food safety regulations and company policies.
• Recruit, hire, train, coach, and develop department managers and store associates.
• Create and manage labor schedules; balance service levels with labor cost control.
• Conduct performance evaluations and corrective actions per policy.
• Foster a high-performance, accountable, and engaged culture; lead by example.
• Drive customer service excellence and resolve escalated issues; build community relations.
• Manage store budget and P&L in partnership with corporate leadership; provide reports.

Skills

Bilingual Spanish/English

Leadership

Inventory management

P&L accountability

Financial management

Microsoft Excel

Education

High school diploma or GED

College degree preferred

Tools

Microsoft Excel

Job description

About the Role

Talpa Supermarkets is seeking an experienced and results-driven Store Operations Manager (Bilingual) to lead overall store operations and drive operational excellence, profitability, and an outstanding customer experience. This role serves as the senior leader on site and is responsible for overseeing all departments, developing high-performing teams, managing financial results, and ensuring compliance with company standards and food safety regulations.

The Store Operations Manager (Bilingual) plays a critical leadership role in executing company strategy at the store level while fostering a positive, accountable, and customer-focused culture.

Key Responsibilities

Operations & Performance

• Oversee daily operations across all departments, including grocery, produce, meat, bakery, tortillería, ice cream shop, restaurant, frontend, and receiving
• Ensure consistent execution of standards for quality, service, cleanliness, organization, and safety
• Monitor and improve key performance indicators, including sales, shrink, labor, and profitability
• Manage inventory control, ordering, receiving, vendor relations, invoicing, and cycle counts
• Oversee pricing accuracy, promotions, signage, discounts, and merchandising standards
• Ensure compliance with food safety regulations, health requirements, allergen controls, and company policies

Leadership & Team Development

• Recruit, hire, train, coach, and develop department managers and store associates
• Create and manage labor schedules while balancing service levels and labor cost control
• Conduct performance evaluations and corrective action as needed, in accordance with company policy
• Foster a high-performance, accountable, and engaged work culture
• Lead by example on the sales floor and within all departments

Customer Experience & Community

• Ensure excellent customer service and resolve escalated customer issues
• Build strong relationships with customers and the local community
• Monitor store appearance, product presentation, and competitor pricing
• Drive customer loyalty, satisfaction, and repeat business

Financial & Administrative

• Manage store budget and P&L performance in partnership with corporate leadership
• Review sales reports, labor metrics, shrink results, and inventory performance
• Plan and implement sales strategies and operational improvements
• Complete required reporting, audits, and compliance documentation
• Deliver weekly and monthly financial and operational reports

Support & Leadership Structure

The Store Operations Manager (Bilingual) is supported by Department Managers, Corporate Operations, Human Resources, Risk Management, and Safety teams. While the Store Manager (Bilingual)is the senior leader on site, Talpa Supermarkets provides centralized support to ensure consistent execution, compliance, and operational success.

Qualifications

• High school diploma or GED required; college degree preferred
• Minimum 5 years of grocery or retail management experience, including multi-department oversight
• Strong leadership, operational, and financial management skills
• Demonstrated experience with inventory management, labor control, and P&L accountability
• Ability to manage multiple departments in a fast-paced retail environment
• Ability to work a flexible schedule as required by business needs, including weekends and holidays
• Proficiency in Microsoft Office Suite, particularly Microsoft Excel, including basic data analysis and reporting
• Bilingual Spanish/English (required)

Why Join Talpa Supermarkets

• Competitive salary with performance-based bonus potential
• Strong corporate support across HR, Operations, Safety, and Finance
• Opportunity to lead a complex, high-volume, multi-department operation
• Clear growth and advancement opportunities as Talpa continues to expand
• Community-focused, people-first culture
• Leadership role with direct impact on store success