Store Operations Leader: Service & Receiving Expert

Burlington Stores, Inc.; Natick (MA); On-site; USD 33,751 - 49,593; Full time

Benefits offered by this job

Competitive wage

Associate discount

Medical, dental, vision

401(k) plan

Paid time off and holidays

Job summary

Burlington Stores, Inc. is seeking an Operations Service Manager in Massachusetts to lead store operations and customer service teams.

You will drive efficiency, uphold policies, and partner with leadership to deliver results while coaching cashiers, service supervisors and receiving staff. The role requires a proven leader with 3+ years in retail management, flexibility in scheduling, and the ability to manage inventories and SOPs in a fast-paced environment.

Qualifications

• 3+ years of Retail Management or Store Operations experience in a large retail environment.
• Flexible schedule including early mornings, nights, weekends and holidays.
• Ability to lift and move boxes up to 40 lbs.
• Experience using scheduling and reporting computer software.

Responsibilities

• Lead the Customer Service and Cashier teams, driving compliance to company policies, asset protection, sales and record keeping.
• Provide guidance to Customer Service Supervisors to ensure smooth customer flow at registers.
• Manage the overall execution of operations and receiving SOPs.
• Oversee the receiving process including transfers, debits, damages, and chargebacks with the Receiving Supervisor.
• Act as Manager on Duty (MOD) and model leadership for customers and staff.
• Support Store Manager with staffing, sourcing, interviewing, training and succession planning.
• Assist in management of other store operations areas as needed.
• Communicate effectively with District and Regional Management.

Skills

Retail management

Store operations

Scheduling software

Team leadership

Tools

Scheduling software

Reporting software

Job description

Burlington Stores, Inc. is seeking an Operations Service Manager in Massachusetts to lead store operations and customer service teams.

You will drive efficiency, uphold policies, and partner with leadership to deliver results while coaching cashiers, service supervisors and receiving staff. The role requires a proven leader with 3+ years in retail management, flexibility in scheduling, and the ability to manage inventories and SOPs in a fast-paced environment.