Store Operations Leader - Sales & Service

West Marine; California (MO); Vor Ort; USD 26.000 - 28.000; Vollzeit

Benefits dieser Stelle

Medical/dental/vision

401k

Paid time off

Zusammenfassung

West Marine is seeking a supervisory leader to help achieve sales goals and guide store Crew Members in delivering exceptional customer service and product training. You will work under limited supervision to ensure customers leave with the right boating products for their needs.

Responsibilities include training, coaching, inventory and pricing audits, and leading operations across store hubs as needed. Starting pay ranges from $19.00-$20.00/hr with an extensive benefits package.

Qualifikationen

• High school diploma or equivalent.
• Two years of related experience preferred.
• Excellent verbal and written communication.
• Strong customer service and sales capabilities.
• Attention to detail and effective time management.
• Strong analytical abilities.
• Effective supervisory and leadership skills.
• Ability to prioritize and delegate tasks.
• Proficient in Microsoft Office Suite.

Aufgaben

• Lead and develop the team to ensure excellent store operations.
• Actively greet and engage customers to meet their boating needs.
• Prioritize and plan to drive results and achieve business goals.
• Equip Crew Members to handle diverse transactions for seamless customer experiences.
• Oversee operations in Hub locations as required.
• Ensure inventory accuracy through perpetual counts, cycle counts, and related activities.
• Oversee pricing changes and pricing audits.
• Grow customer count, loyalty memberships, and store traffic.
• Plan and execute merchandising resets and maintain Planogram (POG) integrity.
• Enforce operational and personnel policies.
• Ensure payroll is accurate and timely.
• Verify compliance with Asset Protection standards.
• Maintain a safe and clean store environment.
• Adhere to all legal requirements and brand standards.
• Maintain knowledge through training.
• Available to work nights, weekends, and holidays.
• Complete all open Omni orders by end of day.
• Serve as “Manager on Duty” during shifts.
• Perform other job-related responsibilities.

Kenntnisse

Verbal and written communication

Customer service

Time management

Analytical abilities

Supervisory leadership

Task delegation

Ausbildung

High school diploma or equivalent

Tools

Microsoft Office Suite

Jobbeschreibung

West Marine is seeking a supervisory leader to help achieve sales goals and guide store Crew Members in delivering exceptional customer service and product training. You will work under limited supervision to ensure customers leave with the right boating products for their needs.

Responsibilities include training, coaching, inventory and pricing audits, and leading operations across store hubs as needed. Starting pay ranges from $19.00-$20.00/hr with an extensive benefits package.