Store Operations Leader — Customer Service & Team Training

Holiday Oil; Salt Lake City (UT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Gas discount

In-store discount

Free car wash

Gym membership discount

Tuition reimbursement

Job summary

Holiday Oil is seeking an Assistant Manager in Salt Lake City to oversee daily operations, lead a retail team, and ensure top-notch customer service. You will manage staff, inventory, cash handling, and store upkeep in a fast-paced environment.

The role requires leadership experience, reliability, and a willingness to work Sundays through Saturdays. Training and growth opportunities are offered within a family-owned Utah business with 60 years in operation.

Qualifications

• Must be 21 years of age or older.
• Retail experience desired.
• Training experience preferred.
• Must be able to open and close stores across Sunday through Saturday schedule.
• Previous experience in customer service preferred.
• Familiarity with electronic equipment, like cash registers and POS.
• Basic math and computer skills.
• Effective communication skills.
• Ability to manage skills and work with the team to accomplish tasks.
• Customer and Employee-focused.
• Ability to learn about and train products available in stores.
• Ability to maintain composure in the face of angry, frustrated, or flustered customers.
• Ability to adjust schedule, task, and priorities as needed to assist with business needs
• Must have a safe driving record
• Must be willing to submit to MVR monitoring and possess a valid Utah Driver's License

Responsibilities

• Supervise, train, and support team members to ensure excellent customer service.
• Handle cash management, prepare daily sales reports, and make bank deposits.
• Monitor inventory levels and assist with ordering merchandise and fuel.
• Ensure compliance with company policies, safety regulations, and security procedures.
• Address customer inquiries and concerns, professionally resolving issues.
• Maintain the cleanliness of the store and ensure proper maintenance of equipment.
• Assist in scheduling shifts and managing employee performance.

Skills

Customer service

Leadership

Cash handling

Open/close shifts

Communication

Team training

Product knowledge

Adaptability

Safety compliance

Time management

Tools

POS system

Cash register

Basic computing

Job description

Holiday Oil is seeking an Assistant Manager in Salt Lake City to oversee daily operations, lead a retail team, and ensure top-notch customer service. You will manage staff, inventory, cash handling, and store upkeep in a fast-paced environment.

The role requires leadership experience, reliability, and a willingness to work Sundays through Saturdays. Training and growth opportunities are offered within a family-owned Utah business with 60 years in operation.