Store Operations Leader - Customer Focus, Team Growth

Family Farm & Home; Muskegon (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Family Farm and Home seeks an Assistant Store Manager to lead a motivated team and uphold our commitment to excellent customer service. You will support the store manager in staffing, coaching, and day-to-day operations across departments to drive sales and maintain store standards.

The role requires strong leadership, communication, and problem-solving abilities, plus flexibility for weekends, evenings, and holidays.

Qualifications

• Demonstrated leadership and problem solving skills.
• Ability to manage with limited supervision and multitask in a fast-paced environment.
• Strong oral and written communication for interactions with customers and staff.

Responsibilities

• Promote company mission and family values.
• Assist store manager in fostering a proactive sales culture with superior customer service.
• Hire, coach, counsel, and supervise team members; monitor performance.
• Schedule employees and ensure store operations run smoothly.
• Assist in budgeting, analyze variances, and implement corrective actions.

Skills

Leadership

Customer service

Team management

Communication

Job description

Family Farm and Home seeks an Assistant Store Manager to lead a motivated team and uphold our commitment to excellent customer service. You will support the store manager in staffing, coaching, and day-to-day operations across departments to drive sales and maintain store standards.

The role requires strong leadership, communication, and problem-solving abilities, plus flexibility for weekends, evenings, and holidays.