Store Operations Leader — Customer Experience & Growth

Domino's Pizza; St. Louis (MO); On-site; USD 70,000 - 100,000; Full time

Job summary

Domino's Pizza is seeking a General Manager for our St. Louis location (485 S Kirkwood Rd). You will lead daily store operations, drive profitability, and develop a high-performing team while delivering outstanding customer experiences.

You will oversee staffing, training, inventory, and KPI analysis, ensuring adherence to brand standards and food safety. The role requires effective problem solving and a people-centric leadership style to sustain growth.

Responsibilities

• Direct and oversee all store operations during assigned shifts, ensuring seamless execution of company policies and procedures at all times
• Manage all cost controls, inventory management, and cash handling to maintain profitability and operational efficiency
• Lead, mentor, and develop team members through effective supervision, training, and performance management
• Establish and maintain the highest standards of customer service, setting the example for your entire team
• Monitor and analyze key performance metrics, including sales, labor costs, and customer satisfaction scores
• Ensure store cleanliness, food safety compliance, and adherence to brand standards and image requirements
• Manage staffing schedules, hiring, and onboarding to maintain optimal team capacity and performance
• Handle paperwork, reporting, and administrative responsibilities with accuracy and attention to detail
• Implement and execute local marketing initiatives to drive customer engagement and store profitability
• Resolve customer concerns and team conflicts with empathy, transparency, and decisiveness
• Maintain accurate inventory records and manage food preparation and storage protocols
• Operate all store equipment and systems, including point-of-sale technology and ordering platforms
• Demonstrate flexibility and resilience in responding to operational challenges and changing business needs
• Foster an inclusive, collaborative team culture where all members feel valued and supported

Job description

Domino's Pizza is seeking a General Manager for our St. Louis location (485 S Kirkwood Rd). You will lead daily store operations, drive profitability, and develop a high-performing team while delivering outstanding customer experiences.

You will oversee staffing, training, inventory, and KPI analysis, ensuring adherence to brand standards and food safety. The role requires effective problem solving and a people-centric leadership style to sustain growth.