Store Operations Lead: Team Growth & Service Excellence

Scooters Coffee; United States; On-site; USD 42,000 - 60,000; Full time

Job summary

Scooter's Coffee is seeking an Assistant Store Manager to oversee daily operations, staff coordination, and guest experiences at our flagship location.

You will schedule shifts, train and evaluate team members, analyze monthly performance, and address customer concerns to uphold Scooters Coffee's standards.

Join a fast-growing brand that values integrity, love, humility, and courage, while delivering a premium coffee experience.

Qualifications

• Previous experience in retail or customer service.
• Ability to thrive in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong leadership qualities.

Responsibilities

• Supervise team of retail sales workers.
• Adjust daily schedule for shift personnel to ensure efficiency.
• Train and evaluate employees.
• Track monthly results and trends for business forecasting.
• Resolve escalated customer complaints.

Skills

Team supervision

Schedule management

Staff training

Performance analysis

Customer service

Job description

Scooter's Coffee is seeking an Assistant Store Manager to oversee daily operations, staff coordination, and guest experiences at our flagship location.

You will schedule shifts, train and evaluate team members, analyze monthly performance, and address customer concerns to uphold Scooters Coffee's standards.

Join a fast-growing brand that values integrity, love, humility, and courage, while delivering a premium coffee experience.