Store Operations Lead (SOL)

Living Spaces Furniture; Irvine (CA); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Medical (full-time)

Dental (full-time)

Vision (full-time)

401(k) with Company match (full and/or

Vacation (full-time)

Paid Sick Leave (full and part-time)

Flex or Health Spending Account (full‑

Employee Assistance Program (full and/

Holiday pay (full-time)

Life insurance (full-time)

Job summary

Living Spaces Furniture in Irvine seeks a Store Operations Lead to ensure consistent store operations, inventory accuracy, and adherence to standards that support a seamless customer experience and strong business performance.

The role focuses on executing day-to-day operations, maintaining pricing integrity, and delivering reliable service. Collaboration with merchandising and leadership is essential to uphold brand standards and drive sales performance.

Qualifications

• High School Diploma or GED required.
• Minimum 3 years of retail experience in a direct customer environment.
• Experience with Microsoft Office; Tableau preferred.

Responsibilities

• Execute daily store operations Standard Work to ensure policy compliance.
• Process cash handling, complex transactions, and post-sale orders; act as Manager on Duty when assigned.
• Enforce SOPs and communicate observations to leadership for consistency.
• Resolve customer concerns using problem-solving and de-escalation techniques.
• Maintain accurate inventory through receiving, storage, counts, and transfers; fulfill customer orders.
• Collaborate with merchandising on floor resets, product placement, and signage.
• Verify pricing and signage accuracy via audits; correct discrepancies.
• Produce daily operational reports across operations and warehouse to identify errors and track performance.
• Provide sales floor support during high-traffic periods to maintain service standards.

Skills

Retail experience

Customer service

Cash handling

Microsoft Office

Tableau

Problem solving

Communication

Education

High School Diploma or GED

Tools

Tableau

Job description

Position Summary

The Store Operations Lead is a key operational role responsible for ensuring consistent execution of store operations that support a seamless customer experience and strong business performance. This position plays a critical role in validating day‑to‑day operational work and maintaining accuracy, compliance, and operational standards across the store.

The role is primarily execution‑focused, with accountability for standardized operational work, inventory integrity, and adherence to established processes. Through consistent application of Standard Work across warehouse coordination, pricing accuracy, and operational reporting, the Store Operations Lead supports brand standards, operational efficiency, and sales performance through reliable, high‑quality execution and service excellence.

Position Description

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Executeandvalidatedaily storeoperationsStandard Work to ensure compliance with company policies, operational standards, and customer serviceexpectations.

• Process and manage cash handling, complex transactions, and post‑sale order activities with accuracy and integrity; serve as Manager on Duty when assigned, handling discounts, escalations, and system overridesin accordance withpolicy.

• Reinforce standardized operational processes and SOP compliance through consistent daily execution; communicate execution‑related observations to store leadership to support service and operational consistency.

• Resolve customer concerns using effective problem-solving and de‑escalation techniquestomaintainsatisfaction and loyalty.

• Maintainaccurateinventory by performing receiving, storage, cycle counts, and product transfers; execute customer order fulfillment activities, including pick‑up and delivery processes, to ensure accuracy and timeliness.

• Collaborate with merchandising teams on floor resets, product placement, and visualstandards to uphold brand consistency.

• Verifyaccurateproduct pricing and point‑of‑purchase signage by conducting audits to confirm pricing accuracy, signage placement, and inventory integrity; correctdiscrepancies promptly.

• Perform daily operational reporting across operations, warehouse, and labeling functions toidentifyerrors, track performance, and support corrective action through execution validation, efficiency, and compliance

• Perform daily operational reporting across operations, warehouse, and labeling functions toidentifyerrors, track performance, and support corrective action through execution validation, efficiency, and compliance.

• Provide sales floor support during high‑traffic periods tomaintainservice standards and support customer experience execution.

Qualifications

Education/Experience: High School Diploma or GED equivalentrequired. Minimum3 years of retail experience in a direct customer interactive environment.High volume experience is preferred.Equivalentcombination of education and experience will be considered.

Computer Skills:** **To perform this job successfully, an individual must have experience in Microsoft Office programs.Experience with operational reporting tools (e.g., Tableau) is preferred.

Certificates and Licenses: Nonerequired

Supervisory Responsibilities: This position will not have any supervisory responsibilities.

Position Hiring Range

The hiring pay range provides a good faith estimate of the salary or hourly wage that Living Spaces expects to pay for the position upon hire. Pay will be determined by several factors, including, but not limited to: applicant’s education, relevant work experience, knowledge, applicable and relevant skills and abilities, market demand, Company budget, as well as internal equity and alignment with geographic market data. Living Spaces reserves the right to modify this page at any time.

Compensation: $20.65 - $26.85

Overtime pay is available for eligible, non-exempt Team Members.Reimbursement for expenses as required by applicable law and Company policy.Retail, Guest Services and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI’s.

Additional available benefits upon meeting eligibility requirements include:

• Medical (full-time only)

• Dental (full-time only)

• Vision (full-time only)

• 401(k) with Company match (full and part-time)

• Vacation (full-time only or as otherwise required by applicable law)

• Paid Sick Leave (full and part-time)

• Flex or Health Spending Account (for eligible full-time only)

• Employee Assistance Program (full and part-time)

• Holiday pay (full-time only)

• Life insurance (full-time only)

For more details, please visit our website at: Careers (livingspaces.com)

Equal Opportunity Employer

It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV/AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.

E-Verify

Living Spaces participates in E-Verify. All newly‑hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility.

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