Store Operations Lead: KPIs, Training & Guest Experience

Bennetts Company; Charlevoix (MI); On-site; USD 42,000 - 58,000; Full time

Job summary

Bennetts Company is seeking a capable Retail Department Lead to drive day-to-day operations, train associates, ensure staffing levels, and uphold store standards to meet company goals and KPIs.

You will manage inventory, review deliveries, direct stocking tasks, and maintain cleanliness and safety across the department while coordinating with leadership on promotions and staffing plans.

Qualifications

• High school diploma or GED required.
• Retail experience and supervisory exposure preferred.
• Strong written and verbal communication and bookkeeping skills.
• Excellent organization, prioritization, decision-making, problem-solving and conflict management.
• Proven leadership and hands-on approach.
• Retail operations knowledge and familiarity with management systems.
• Proficient in Word, Excel, and PowerPoint; Spanish is a plus.

Responsibilities

• Lead day-to-day operations of the department to meet store standards and KPIs.
• Manage inventory, ordering and stock control to protect freshness and quality.
• Review deliveries for accuracy, quality, count/weight and condition.
• Direct the team on stocking, rotation, and related tasks.
• Maintain department cleanliness, presentation and readiness.
• Ensure store safety and compliance with safety requirements.
• Develop staffing, training, performance management and associate development.
• Set and monitor department goals and forecasts; implement KPI plans.
• Communicate plans and manage labor and payroll/expense performance.
• Coordinate with leadership through meetings and store promotions.

Skills

Leadership

Communication

Bookkeeping

Organization

Problem solving

Conflict management

Retail operations

MS Office

Spanish language

Education

High school diploma/GED

Tools

Word

Excel

PowerPoint

Job description

Bennetts Company is seeking a capable Retail Department Lead to drive day-to-day operations, train associates, ensure staffing levels, and uphold store standards to meet company goals and KPIs.

You will manage inventory, review deliveries, direct stocking tasks, and maintain cleanliness and safety across the department while coordinating with leadership on promotions and staffing plans.