Store Operations Lead & Customer Experience

Bennetts Company; Cochranton (PA); On-site; USD 17,000 - 22,000; Full time

Job summary

Bennetts Company is seeking a store team member in Pennsylvania to deliver exceptional customer service, operate the cash register, and assist with merchandise presentation and supervision. The position supports inventory accuracy and policy compliance across daily store operations.

You will help with stock receiving, planogram adherence, and deposits when needed, stepping in for the Store Manager as required. This role requires reliability and a customer-first mindset.

Responsibilities

• Provide leadership in superior customer service; greet customers and assist with purchases.
• Operate the cash register and scanner to itemize purchases.
• Assist with employee supervision, training, safety meetings, scheduling, and policy compliance.
• Manage merchandise presentation and flow, including receiving, unpacking, stocking, restocking, rotating product, and building displays.
• Support accurate inventory through damage control, markdowns, scanning accuracy, paperwork, and facility controls.
• Assist with planogram implementation to maintain merchandise standards.
• Maintain financial integrity by following cashier accountability, key/security controls, cash control procedures, and deposit processes.
• Authorize and sign for refunds/overrides as needed; count tills and prepare deposits.
• Manage store operations in the Store Manager's absence.

Job description

Bennetts Company is seeking a store team member in Pennsylvania to deliver exceptional customer service, operate the cash register, and assist with merchandise presentation and supervision. The position supports inventory accuracy and policy compliance across daily store operations.

You will help with stock receiving, planogram adherence, and deposits when needed, stepping in for the Store Manager as required. This role requires reliability and a customer-first mindset.