Store Operations Lead & Customer Experience

Bennetts Company; Shrewsbury (NJ); On-site; USD 42,000 - 65,000; Full time

Job summary

Bennetts Company is seeking a Store Operations Lead to drive day-to-day store performance and deliver an exceptional customer experience. You will oversee opening/closing, customer service standards, staffing, training, visual merchandising, inventory, and omnichannel fulfillment.

Ideal candidates will use data and performance metrics to guide decisions and foster a positive, productive team environment in a fast-paced retail setting.

Qualifications

• Customer service excellence and strong communication.
• Staffing and coaching to develop a high-performing team.
• Policy training and product knowledge delivery.
• Visual merchandising and store presentation standards.

Responsibilities

• Oversee store opening and closing procedures.
• Manage customer service standards and satisfaction.
• Direct staffing needs, including hiring support, coaching, and team development.
• Train employees on policies, product knowledge, and service expectations.
• Maintain high-impact visual merchandising standards.
• Monitor and manage inventory accuracy and replenishment needs.
• Support omnichannel order fulfillment to ensure accurate and timely customer orders.
• Use business reports and performance metrics to make informed operational decisions.
• Ensure the store runs efficiently while fostering a positive team environment.

Job description

Bennetts Company is seeking a Store Operations Lead to drive day-to-day store performance and deliver an exceptional customer experience. You will oversee opening/closing, customer service standards, staffing, training, visual merchandising, inventory, and omnichannel fulfillment.

Ideal candidates will use data and performance metrics to guide decisions and foster a positive, productive team environment in a fast-paced retail setting.