Store Operations Lead & Key Carrier

The TJX Companies, Inc.; Flowery Branch (GA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health benefits

Life insurance

Paid time off

Scholarship program

Adoption assistance

Job summary

The TJ Maxx location in Flowery Branch, GA is seeking a Key Carrier to support store leadership and day-to-day operations. This role alternates with the Coordinator duties, requires open availability including nights and weekends, and emphasizes leadership in maintaining customer service excellence.

You will model exceptional service, coach Associates, and ensure adherence to policies while acting as Manager on Duty when needed. This position offers growth within TJX’s off-price family.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Job description

The TJ Maxx location in Flowery Branch, GA is seeking a Key Carrier to support store leadership and day-to-day operations. This role alternates with the Coordinator duties, requires open availability including nights and weekends, and emphasizes leadership in maintaining customer service excellence.

You will model exceptional service, coach Associates, and ensure adherence to policies while acting as Manager on Duty when needed. This position offers growth within TJX’s off-price family.