Store Operations Lead — Delivery & Guest Experience

Domino's Pizza; Roanoke Rapids (NC); On-site; USD 19,000 - 29,000; Full time

Job summary

Domino's Pizza in Roanoke Rapids, NC is hiring a Store Assistant Manager to lead a team of delivery drivers and customer service reps, ensuring orders are prepared and delivered on time. You will manage staffing, open/close procedures, and oversee banking, inventory, and grooming standards while promoting pizza specials and delivering exceptional service.

You will foster teamwork, handle disputes professionally, and coordinate routing to maximize efficiency, with a focus on accuracy and customer

Responsibilities

• Lead a team of delivery drivers and csr’s to ensure orders are expedited quickly and correctly
• Maintain staffing levels that mirror the needs of business at any point of the day
• When closing, responsible for end of the night bank deposits
• When closing, responsible for doing a nightly product inventory count
• When opening, ensure the store is set up properly and ready to receive orders upon time of open
• Foster and project a sense of urgency with each and every order
• Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
• Collect money and signed credit card receipts from delivery drivers at the end of their shift
• Ensure vehicles used for delivery pass inspection, both mechanically and visually
• Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time.
• Uphold Dominos standards of grooming, uniform, and appearance
• Promote pizza products, specials, and promotions
• Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout
• Provide quality customer service to internal and external customers both over the phone and in person
• Ability to speak and write clearly and comprehension of using a computer based order entry system
• Contribute to and promote an atmosphere of teamwork, energy, and fun

Job description

Domino's Pizza in Roanoke Rapids, NC is hiring a Store Assistant Manager to lead a team of delivery drivers and customer service reps, ensuring orders are prepared and delivered on time. You will manage staffing, open/close procedures, and oversee banking, inventory, and grooming standards while promoting pizza specials and delivering exceptional service.

You will foster teamwork, handle disputes professionally, and coordinate routing to maximize efficiency, with a focus on accuracy and customer