Store Operations Lead — Customer Service & Sales

D&B Supply LLC; McCall (ID); On-site; USD 52,000 - 78,000; Full time

Job summary

D&B Supply LLC in Idaho is seeking a Store Manager Assistant to support the store manager in operations, sales, customer service, inventory, budgeting, planning, merchandising and leadership.

You will help hire and supervise staff, set labor schedules, coach employees, ensure safety, and uphold company standards while driving store performance. This role requires at least 3 years in retail sales and supervisory experience, and the ability to pass a background check for firearms sales.

Qualifications

• Must have at least 3 years of retail sales related responsibilities.
• Proven working knowledge of inventory control, merchandising and customer service.
• Previous supervisory experience is required.
• Must be able to maintain confidentiality of records and information.
• This job will require the sale of firearms, qualified candidates MUST pass a criminal background check.
• Bachelor's degree in Business Management or related field is preferred, not required.

Responsibilities

• Provide customers with the highest level of service possible and instill your employees with the importance of excellent customer service.
• Assist in preparing the labor schedule to ensure that the store goals will be met through appropriate planning and organization of staff.
• Promote and monitor quality of service among staff by acting as a positive role model in developing a core customer service value.
• Assist in hiring Team Members for all positions within the store and maintain staff levels that are appropriate for providing excellent customer service.
• Assist in conducting and/or writing performance evaluations and goals for all staff, ensuring that reviews are done on a regular basis (yearly).
• When necessary, discipline employees consistent with the company disciplinary policies.
• Maintain training standards to ensure that product knowledge, system expertise and company standards are known, which allow for better customer service.
• Maintain safe working conditions for employees and customers; resolve safety concerns quickly.
• Assume responsibility for opening and closing the store and securing all assets.
• Inspire employees so that each person contributes to the productivity of the store.
• Assist in conducting monthly store meetings and ensure that topics include but not be limited to: scheduling, sales goals, safety, new product information, etc.
• Work with the manager and merchandiser to develop and implement the merchandising plan for each department.
• Maintain building equipment and property, report any malfunction or discrepancy related to the assets of the store.
• Assume store manager responsibilities in his/her absence.

Skills

Retail sales

Customer service

Supervisory experience

Inventory control

Merchandising

Budgeting/Planning

Leadership

Communication

Education

Bachelor's degree in Business Management or related field

Job description

D&B Supply LLC in Idaho is seeking a Store Manager Assistant to support the store manager in operations, sales, customer service, inventory, budgeting, planning, merchandising and leadership.

You will help hire and supervise staff, set labor schedules, coach employees, ensure safety, and uphold company standards while driving store performance. This role requires at least 3 years in retail sales and supervisory experience, and the ability to pass a background check for firearms sales.