Store Operations Lead: Customer Service & Food Safety

DeKalb Health; Purvis (MS); On-site; USD 16,000 - 23,000; Full time

Job summary

DeKalb Health in Purvis, MS, is seeking an Assistant Manager to support the General Manager in daily store operations, delivering excellent customer service, food service execution, and team development. This hands-on role ensures cleanliness, safety, and profitability while upholding our values-driven culture.

The position is full time and hourly non-exempt, with responsibilities across fuel, merchandise, and food service areas.

Qualifications

• 1–2 years of experience in retail or food service leadership roles.
• Strong work ethic and ability to lead a shift independently.
• Excellent communication and interpersonal skills.
• Ability to multitask and remain calm under pressure.
• Familiarity with food safety procedures preferred.
• Must be at least 18 years of age with a valid driver’s license.

Responsibilities

• Support the General Manager in daily operations, including opening/closing procedures, cash handling, inventory, and staffing.
• Lead by example and deliver outstanding service to guests across all departments, including fuel, merchandise, and food service.
• Ensure food safety and quality control procedures are followed in all kitchen and grab-and-go areas.
• Supervise and motivate team members to meet performance goals and promote a positive, inclusive work environment.
• Assist in onboarding and training new employees and providing ongoing coaching.
• Help monitor labor scheduling, inventory counts, and shrink management.
• Enforce company policies and ensure compliance with health, safety, and regulatory guidelines.
• Resolve guest concerns with professionalism and urgency.
• Manage all employee relations on assigned shifts (progressive discipline, attendance, coverage)

Skills

Retail/food service leadership

Communication skills

Multitasking

Driver's license

Education

High school diploma

Job description

DeKalb Health in Purvis, MS, is seeking an Assistant Manager to support the General Manager in daily store operations, delivering excellent customer service, food service execution, and team development. This hands-on role ensures cleanliness, safety, and profitability while upholding our values-driven culture.

The position is full time and hourly non-exempt, with responsibilities across fuel, merchandise, and food service areas.