Store Operations Lead: Customer Experience & Training

Rack Room Shoes; Richmond (VA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading footwear retailer in Richmond, Virginia, is seeking an Assistant Manager to support the Store Manager in daily operations. The ideal candidate will have strong communication and managerial skills, responsibility for training staff, and maintaining a high standard of customer service and store presentation. Key duties include managing transactions, inventory control, and ensuring compliance with company policies. Experience in footwear and strong visual merchandising skills are essential.

Qualifications

• An approved background check.
• Strong visual merchandising skills with knowledge of footwear and accessories.
• Ability to enforce operational standards.

Responsibilities

• Assist the Store Manager in day-to-day operations.
• Provide leadership and training to store staff.
• Manage customer issues with urgency.
• Ensure compliance with inventory control policies.
• Maintain sales floor presentation to company standards.

Skills

Effective verbal and written communication skills

Managerial skills

Organizational skills

Interpersonal skills

Visual merchandising skills

Basic mathematical skills

Job description

A leading footwear retailer in Richmond, Virginia, is seeking an Assistant Manager to support the Store Manager in daily operations. The ideal candidate will have strong communication and managerial skills, responsibility for training staff, and maintaining a high standard of customer service and store presentation. Key duties include managing transactions, inventory control, and ensuring compliance with company policies. Experience in footwear and strong visual merchandising skills are essential.