Store Operations Lead & Customer Experience Champion

BYLT Basics; San Diego (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

BYLT Basics is seeking a Lead Retail Associate in San Diego to supervise Store Associates and ensure daily store operations run smoothly. You will model superior customer service, educate customers as a BYLT product expert, and embody a BYLT for you mindset.

You will guide teams, assist customers with purchases, manage merchandising, cash handling, deposits, and inventory. A proactive communicator who motivates staff will thrive in this fast-paced environment.

Qualifications

• Previous retail and supervisor experience.
• Excellent communicator with the ability to engage with customers and your team to meet goals.
• Able to handle customer interactions and potential issues/concerns courteously and professionally.
• Use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge acquired through on-the-job training.
• Set sales goals.
• Ability to motivate a team.
• BYLT product knowledge.
• Fast-paced energy level.
• Dependability.

Responsibilities

• Guide and assist Retail Associates with daily operational tasks.
• Assist customers with their shopping needs and transactions.
• Tend to merchandising tasks via plan-o-gram.
• Perform proper receiving and stocking procedures.
• Count and reconcile cash register drawers.
• Prepare deposits and order change from the bank.
• Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule.
• Maintain a safe, clean, and pleasing environment for customers and associates.
• Design a monthly schedule and assign work to foster an efficient and effective workflow.
• Establish and create a SOP guideline for daily retail operations.

Skills

Retail supervisor

Communication

Customer service

Problem solving

Training ability

Sales goals

Team motivation

BYLT product knowledge

Fast-paced

Dependability

Job description

BYLT Basics is seeking a Lead Retail Associate in San Diego to supervise Store Associates and ensure daily store operations run smoothly. You will model superior customer service, educate customers as a BYLT product expert, and embody a BYLT for you mindset.

You will guide teams, assist customers with purchases, manage merchandising, cash handling, deposits, and inventory. A proactive communicator who motivates staff will thrive in this fast-paced environment.