Store Operations Lead & Customer Care

Socket.dev; Dublin (VA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

And much more!

Job summary

Socket.dev in Dublin, VA is seeking an Assistant Store Manager to lead daily store operations, oversee customer service, and develop store teams.

You will assist the Store Manager, supervise Associates, help manage inventory, training, and adherence to company policies, while maintaining a clean, welcoming shopping environment.

This role emphasizes teamwork, safety, and reliable service to customers, with opportunities to contribute to promotions and loss prevention.

Qualifications

• Store management experience in retail, grocery, or drug store environment is preferred.
• Strong communication, interpersonal, and written skills are required.

Responsibilities

• Assist with store functions and day-to-day store activities.
• Help customers in a positive, approachable manner and address any questions or concerns they may have.
• Help organize, and transfer merchandise from delivery truck to stockroom to sales floor as needed and ensure the seasonal areas of the store are maintained.
• Perform opening and closing procedures as needed.
• Process all corporate directives including Pull and Hold/Destroy, Task Compliance, Key Survey information requests and any additional communications related to store activities.
• Maintain promotional effectiveness of store-front fixtures and displays.
• Assist in ordering merchandise, processing damaged merchandise, record keeping (including payroll, scheduling, and cash register deposits and receipts), and loss prevention.
• Maintain areas of the store, including a well-stocked sales floor and organized stockroom, to company standards.
• Protect and secure all company assets, including store cash.
• Adhere to policies and procedures including safety guidelines and ensure all store associates follow company policies and procedures.
• Help the Store Manager supervise, train, and develop Store Associates.
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders.
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable.
• Other duties as assigned*
• We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:
• Employee Assistance Program
• Retirement plans
• Educational Assistance
• And much more!
• We are an equal opportunity employer committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

Skills

Store management experience

Customer service

Team development

Strong communication

Education

High school diploma or equivalent

Job description

Socket.dev in Dublin, VA is seeking an Assistant Store Manager to lead daily store operations, oversee customer service, and develop store teams.

You will assist the Store Manager, supervise Associates, help manage inventory, training, and adherence to company policies, while maintaining a clean, welcoming shopping environment.

This role emphasizes teamwork, safety, and reliable service to customers, with opportunities to contribute to promotions and loss prevention.