Store Operations Lead Clerk — Customer Service Champion

Winco Foods; Midvale (UT); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical plans

Tuition assistance

Job summary

WinCo Foods is seeking a dedicated store associate to assist management in daily store operations, serving customers in grocery or freight departments, and supporting the department manager with tasks as directed.

You will answer questions professionally, help with clerical duties, and act as a lead in customer service while ensuring safety and cleanliness across the department. This role requires flexibility for varied shifts.

Qualifications

• Communicating clearly and professionally, utilizing excellent verbal, written and inter-personal communication skills, establishing and maintaining a good rapport with co-workers, supervisors, vendors, customers and others.
• Providing leadership, exhibiting interpersonal skills by maintaining composure and professionally addressing difficult and sometimes angry individuals including customers, vendors and co-workers.
• Applying clear understanding of overall company practices, including in-depth knowledge of polices/procedures, in order to effectively judge and react to customer activity.
• Demonstrating initiative and self-direction to perform a variety of simultaneous skills (multi-tasking).
• Conducting visual inspections, reading reports, computer printouts, register and computer screens, etc.
• Perform basic math (add, subtract, multiply and divide) and compute weights and measures.

Responsibilities

• Seeks opportunities to welcome, engage, serve and thank customers, maintaining an atmosphere of friendly service.
• Provides customer service by performing clerk duties in the designated department (grocery or freight).
• Performs a lead role in customer service, handling complaints and requests, and assisting with refunds and payments.
• Monitors area activities and checkout lane coverage to ensure smooth operations.
• Maintains cleanliness and organization of work areas, displays and stock areas.

Skills

Customer service

Leadership

Multitasking

Communication

Math skills

Policy knowledge

Education

High School Diploma or equivalent

Job description

WinCo Foods is seeking a dedicated store associate to assist management in daily store operations, serving customers in grocery or freight departments, and supporting the department manager with tasks as directed.

You will answer questions professionally, help with clerical duties, and act as a lead in customer service while ensuring safety and cleanliness across the department. This role requires flexibility for varied shifts.