Store Operations & Guest Experience Leader

QMart; Houston (TX); Presencial; USD 42 000 - 56 000; Tempo integral

Resumo da oferta

Workstream seeks an Assistant Manager to support the Store General Manager in delivering guest satisfaction and daily store operations across shifts. You will help manage financial controls, inventory, labor, and compliance, while developing team members and ensuring policy adherence.

The AM works with store staff, the General Manager, vendors, field teams, and guests, handling shifts including evenings, weekends, and holidays with dependable attendance.

Qualificações

• 18+ years of age minimum.
• High School Diploma or GED required; 2 years of college preferred.
• Complete internal certification programs.
• At least 1 year of store management experience.
• Ability to prioritize and organize work and time to meet deadlines.

Responsabilidades

• Motivates and directs team to exceed Guest expectations with fast and friendly service.
• Supervises and trains team on stations, store products, processes and policies.
• Monitors cash controls, inventory, labor and financial reports across shifts to improve store results.
• Ensures compliance with government regulations, store policies and procedures relating to all store activities.
• Recruits, hires, trains and retains effective team members.
• Makes discipline/termination decisions as needed.
• Available to work evenings, weekends and holidays.
• Maintains punctual attendance for shifts and training.

Conhecimentos

Leadership

Team management

Customer service

English proficiency

Formação académica

High School Diploma or GED

2 years college preferred

Descrição da oferta de emprego

The Assistant Manager (AM) supports the Store General Manager in ensuring delivery on guest satisfaction through managing the daily operations of a single store. The AM helps manage financial controls, operations, people development, Guest service and compliance across shifts for desired store outcomes (i.e., increased sales, profitability and employee retention). The AM has full accountability for store operations in the absence of the Store General Manager. An AM should be able to work long and/or irregular shifts, including extra shifts, as needed, for proper functioning of the store. This position operates under the direct management of the Store General Manager and helps lead the store team. This position interacts with store team members, the General Manager, outside vendors, members of the field operations team, and guests.

RESPONSIBILITIES

• Motivates and directs team members to exceed Guest expectations with fast and friendly service in clean surroundings

• Supervises and trains team members on team stations, store products, processes and policies

• Follows cash control/security procedures and helps to implement marketing plans, maintain inventory, manage labor, and apply financial reports across shifts to enhance store results

• Assists Store General Manager in enforcing compliance with government regulations, Store Market Policy, employment law, food safety, operations, and store policies and procedures relating to all store activities across shifts

• As part of the store management team, recruits, hires, trains and works to retain effective team talent, by making decisions or recommendations on hiring and advancement

• Makes decisions or recommendations on the discipline and terminations of team members

• Available to work evenings, weekends and holidays

• Prompt and regular attendance for assigned shifts, meetings and training

Requirements

• Must be at least eighteen (18) years of age

• High School Diploma or GED required, 2 years of college preferred

• Complete all internal certification programs

• 1 year of store management experience

• Ability to prioritize and organize own and others’ work and time to meet deadlines and objectives

• Demonstrates English language proficiency that enables speech expression clarity and proficient reading and verbal comprehension

QMart: where quality meets convenience.
Not just a convenience store; a whole new experience. At QMart we consider quality the most optimal delivery of value.
Whether you’re hungry for a quick bite or you’re a foodie, know that the Q Café is made-to-order and always crafted with freshly prepared, quality ingredients.
Our stores are convenient, fun and creative, bringing you a technologically advanced atmosphere with free Wi-Fi internet and a café ambiance that is incomparable to any gas station in America.