Store Operations & Fulfillment Specialist

The Home Depot; Texas; On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer located in Wisconsin is seeking Associates in Store Support positions. These roles are crucial for ensuring customer satisfaction through a variety of non-sales functions, such as order fulfillment and assisting customers. Candidates must be detail-oriented, demonstrate strong time management skills, and work cooperatively with others. This position may involve direct customer interaction, and various roles include Office Associate and Lot Associate.

Qualifications

• Must be able to work cooperatively with others and vendors.
• Demonstrate high level of integrity and respond to operational concerns.
• Ability to assist customers and handle cash management.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and answer questions on order status.
• Handle administrative services and program compliance.

Skills

Detail-oriented

Time management

Customer service

Integrity

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.