Store Operations & Fulfillment Specialist

The Home Depot; Newark (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer is seeking associates for Store Support positions. Responsibilities include ensuring outstanding customer order fulfillment experiences, assisting customers, and providing administrative support. Positions may include Office Associate and Customer Service Representative. The role requires strong time management skills, attention to detail, and the ability to work effectively with others. Important for ensuring high customer satisfaction, these positions are vital to store operations.

Qualifications

• Ability to work cooperatively with team members and vendors.
• Experience in handling cash management and compliance programs.
• Proven ability to manage operational concerns effectively.

Responsibilities

• Ensure an outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Maintain store specific business objectives and support operations.

Skills

Detail-oriented

Time management skills

Customer service experience

Integrity

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.