Store Operations & Customer Experience Lead

Walgreens; Woodstock (IL); On-site; USD 45,000 - 72,000; Full time

Job summary

Walgreens is seeking an experienced Store Leader to supervise customer service associates and oversee front-end and pharmacy operations. You will support the Store Manager, drive store performance, and ensure compliance with company policies.

Excellent leadership, coaching, and a results-driven mindset are essential. The role requires coordinating schedules, mentoring staff, and maintaining a safe, well-presented store environment.

Qualifications

• Bachelor’s degree or equivalent supervisory experience.
• Strong leadership and communication skills.
• Willingness to complete Walgreens leadership training if required.

Responsibilities

• Lead and supervise front-end and pharmacy teams to meet store goals.
• Recruit, hire, and manage performance; administer discipline when needed.
• Oversee store operations, scheduling, and cash handling with accuracy.

Skills

Leadership

Customer service

Operations management

Staff coaching

Communication

Education

Bachelor’s degree (any field)

Job description

Walgreens is seeking an experienced Store Leader to supervise customer service associates and oversee front-end and pharmacy operations. You will support the Store Manager, drive store performance, and ensure compliance with company policies.

Excellent leadership, coaching, and a results-driven mindset are essential. The role requires coordinating schedules, mentoring staff, and maintaining a safe, well-presented store environment.