Store Operations & Customer Experience Lead

Rack Room Shoes; Simpsonville (SC); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading footwear retailer in Simpsonville is seeking an Assistant Manager who will aid in managing day-to-day store operations and ensure compliance with company policies. The ideal candidate will provide leadership and training to staff, manage customer issues, and maintain safety standards. Strong communication and managerial skills are essential. This role also involves inventory control, payroll compliance, and loss prevention initiatives. Join a dynamic team dedicated to delivering excellent customer experiences.

Qualifications

• An approved background check.
• Working knowledge of footwear, accessories, and shoe care.
• Knowledge of Corporate and Store Operations policies and procedures.

Responsibilities

• Assist the Store Manager in managing store operations.
• Ensure safety and welfare of employees and customers.
• Provide service training and leadership to staff.
• Manage customer issues with urgency.
• Control inventory and conduct physical inventories.
• Ensure adherence to payroll budget compliance.
• Train and develop direct reports.
• Be part of loss prevention for Company assets.

Skills

Effective verbal and written communication skills

Managerial and organizational skills

Strong interpersonal skills

Strong visual merchandising skills

Basic mathematical skills

Job description

A leading footwear retailer in Simpsonville is seeking an Assistant Manager who will aid in managing day-to-day store operations and ensure compliance with company policies. The ideal candidate will provide leadership and training to staff, manage customer issues, and maintain safety standards. Strong communication and managerial skills are essential. This role also involves inventory control, payroll compliance, and loss prevention initiatives. Join a dynamic team dedicated to delivering excellent customer experiences.