Store Operations Coach & Team Leader

Walmart Inc.; Dearborn (MI); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Discount Card

Employee discount

Live Better U

Tuition covered

Walmart Academy

Healthcare

Mental health support

Career growth

Job summary

Walmart Inc. in Dearborn, MI is seeking a Store Leader to guide and develop teams, drive store performance, and ensure outstanding customer service. You will supervise hourly associates, manage operations, and implement improvements while aligning with company values and strategic goals.

The role emphasizes leadership, collaboration across levels, and a commitment to belonging and integrity. Competitive salary and comprehensive benefits are offered in a full-time, on-site setting.

Qualifications

• 2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.
• For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms- specific Criminal Background Check (CBC) and Firearms Authorized Training.
• Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.)
• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Responsibilities

• Leads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback Tour-to-Teach, communicating and collaborating with all levels of associates regarding store operations utilizing technology, business initiatives, merchandising and company direction introducing and leading company change efforts providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively.
• Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives for example store of the community and community outreach programs, ensuring customer needs, complaints and issues are successfully resolved, developing and implementing action plans to correct deficiencies and providing process improvement leadership to ensure a high quality customer experience.
• Drives the financial performance and sales of the designated store area by reviewing and evaluating PL statements, budgeting, forecasting and controlling expenses, ensuring they are indexed to sales, monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow and operational processes, and developing and implementing action plans to mitigate shrink and ensure goals are achieved.
• Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing associate recognition, communicating expectations consistently and effectively, promoting a belonging mindset in the workplace and recruiting and developing qualified associates to meet staffing needs and growth.
• Coordinates completes and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability, and measuring progress in achieving results.
• Provides supervision and development opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition and promoting a belonging mindset in the workplace.
• Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy and providing direction and guidance on applying these in executing business processes and practices.
• Respect the Individual: Builds high-performing teams, embraces differences in people, cultures, ideas and experiences, creates a workplace where associates feel seen, supported and connected through a culture of belonging, creates opportunities for all associates to thrive and perform.
• Respect the Individual: Works collaboratively, builds strong and trusting relationships, communicates with impact, energy and positivity to motivate and influence
• Respect the Individual: Attracts and retains the best talent, empowers and develops talent and recognizes others contributions and accomplishments
• Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance, models Walmart values to support and foster our culture, holds oneself and others accountable, supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates customers members and the world around us, creating a sense of belonging, eliminating waste, participating in local giving
• Act with Integrity: Acts in a selfless manner and is consistently humble, self-aware, honest, fair and transparent
• Serve Our Customers and Members: Delivers results while putting the customer first, considers how and where customers shop and applies the EDLP and EDLC business models to all plans
• Serve Our Customers and Members: Makes decisions based on data insights and analysis, balances short and long-term priorities and considers our customers, fellow associates, shareholders, suppliers, business partners and communities when making plans
• Strive for Excellence: Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience and encourages learning from mistakes
• Strive for Excellence: Drives continuous improvements, adopts and encourages the use of new technologies and skills and supports others through change.

Job description

Walmart Inc. in Dearborn, MI is seeking a Store Leader to guide and develop teams, drive store performance, and ensure outstanding customer service. You will supervise hourly associates, manage operations, and implement improvements while aligning with company values and strategic goals.

The role emphasizes leadership, collaboration across levels, and a commitment to belonging and integrity. Competitive salary and comprehensive benefits are offered in a full-time, on-site setting.