Store Operation Administrator

Brobston Group; West Hollywood (CA); On-site; USD 48,000 - 66,000; Full time

Job summary

Brobston Group seeks an Administrator, Store Operations to provide administrative and operational support across retail stores, ensuring a premium customer experience. You will coordinate lens orders, support store systems, and help implement operational initiatives.

With at least 2 years of high-end customer service, you will maintain inventories, assist with store openings, and collaborate with accounting on refunds and deposits. Luxury eyewear knowledge and SAP/Kronos skills are a plus.

Qualifications

• At least 2 years of high-end customer service experience.
• Proficiency in SAP and Kronos preferred.
• Bachelor's degree desirable; equivalent work experience considered.
• Knowledge of luxury optical or eyewear products preferred.
• Strong organization and time management; confidentiality.
• Microsoft Office skills; ability to lift 10–15 pounds.

Responsibilities

• Manage custom lens replacement requests, track order progress, troubleshoot issues, and monitor stock lens inventory and replenishment.
• Support retail stores with supplier and distribution center requests, including orders for lenses, warranty items, spare parts, and accessories.
• Maintain catalogs of office and operational supplies, enter store orders, report inventory levels, and coordinate replenishment.
• Assist with new store openings, process initiatives, and system improvements.
• Review missing deposit reports and follow up with stores; troubleshoot delayed customer refunds with accounting.
• Support stores with SAP, Kronos, and store systems, orders, and shipment tracking.

Skills

Customer service

Microsoft Office

Organization & time management

Reliability & initiative

Confidentiality

Education

Bachelor's degree preferred

Tools

SAP

Kronos

Job description

Summary

The Administrator, Store Operations provides administrative and operational support to retail stores to help increase sales and deliver an elevated customer experience. The role coordinates lens and supply orders, supports store systems, and assists with operational initiatives.

Responsibilities

• Manage custom lens replacement requests, track order progress, troubleshoot issues, and monitor stock lens inventory and replenishment.


• Support retail stores with supplier and distribution center requests, including orders for lenses, warranty items, spare parts, and accessories.


• Maintain catalogs of office and operational supplies, enter store orders, report inventory levels, and coordinate replenishment.


• Assist with new store openings, process initiatives, and system improvements.


• Review missing deposit reports and follow up with stores; troubleshoot delayed customer refunds with accounting.


• Support stores with Smartly, Omnichannel, and Smart Shopper systems, orders, and shipment tracking.

Requirements

• At least 2 years of high-end customer service experience.


• Microsoft Office skills and ability to lift approximately 10 to 15 pounds.


• A bachelor's degree is desirable; equivalent work experience will be considered.


• Knowledge of luxury optical or eyewear products is preferred.


• Proficiency in SAP and Kronos is preferred.


• Strong organization and time management skills, reliability, initiative, and ability to maintain confidentiality.