Store Opening Specialist

Socket.dev; Boston (MA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

Wellness Program

Unlimited Paid Time Off

Ongoing Team Member Development

Job summary

Krispy Krunchy Chicken seeks a Store Opening Specialist to lead in-store execution for NSO openings within an assigned region, ensuring on-brand setup, readiness, and adherence to standards. The role trains Operator and store teams, coordinates equipment, signage, and merchandising, and supports opening-week execution and post-opening transition.

Travel up to 80% is required; a valid driver’s license and the ability to lift up to 50 pounds are needed.

Qualifications

• Strong operational knowledge including food safety, sanitation, and store readiness.
• Excellent communication, organizational, and training abilities.
• Ability to solve problems and manage multiple priorities in a fast-paced field environment.

Responsibilities

• Lead execution of New Store Openings, including opening readiness and training.
• Coordinate setup of equipment, stations, and merchandising materials.
• Validate NSO kits, signage, and brand standards during openings.
• Train store teams on food safety, recipes, equipment, and POS systems.
• Complete opening checklists and maintain opening records.

Skills

Operational knowledge

Communication

Training

Problem-solving

Time management

Tools

Microsoft Office Suite

Salesforce

Job description

Description

The Store Opening Specialist is responsible for leading in-store execution for Krispy Krunchy Chicken New Store Openings (NSOs) within an assigned region.

This role supports opening readiness, training, operational setup, opening-week execution, and post-opening transition to ensure each location opens on time, on brand, and to operational standards.This role requires strong operational knowledge, organization, communication, and problem-solving skills, along with the ability to manage multiple priorities in a fast-paced field environment.The ideal candidate is highly organized, operationally strong, adaptable, and capable of executing detailed opening plans while training Operators and store teams through the opening process.

Requirements

Essential Duties and Responsibilities:

• Lead execution of New Store Openings, including opening readiness, physical setup, training, and opening-week operational support.


• Prepare stores for opening by coordinating setup of equipment, stations, merchandising materials, smallwares, and operational supplies.


• Partner with Operators and store leadership to receive, organize, and validate Sysco deliveries, smallwares, equipment setup, and operational readiness.


• Install and validate NSO kits, signage, menu boards, graphics, merchandising materials, and approved brand standards.


• Guide setup and operational readiness of hot food cases, prep areas, service stations, and cooking equipment while validating temperatures and equipment functionality.


• Train Operators and store teams on food safety, sanitation, recipes, equipment operation, point-of-sale systems, online ordering platforms, Packaging for Profit, and operational procedures.


• Execute opening, operational, and closing checklists throughout opening week to ensure standards and expectations are met consistently.


• Complete and maintain required opening documentation including temperature logs, waste logs, warranty submissions, readiness checklists, and training acknowledgements.


• Ensure all opening activities align with the most current Operations Execution Manual and approved KKC training materials.


• Capture warranties, operational documentation, and required opening records within Salesforce and/or other approved business systems.


• Certify Operator and store team capability to independently operate the business


• successfully by completion of training.


• Support operational execution during opening week by reinforcing standards related to food quality, cleanliness, guest experience, and operational consistency.


• Conduct formal transition and handoff to the Operator Success Coach during opening week to support long-term operational success and continuity.


• Partner with other Store Opening Leaders and cross-functional teams to execute operational priorities, opening timelines, and readiness expectations.


• Participate in planning and alignment discussions to ensure Store Opening and Operations Support activities remain coordinated and consistent.


• Support Operator Success Coaches with follow-up training, operational questions, and field support as needed.


• Assist with additional operational projects, training initiatives, and field support activities as assigned.


• Maintain professionalism, integrity, accountability, and commitment to company values and brand standards during all operator and store interactions.

Job Requirements:

• Current ServSafe Food Manager Certification, or ability to obtain within the first 60 days.


• 2-4 years of restaurant, convenience store, retail, foodservice, or store opening experience.


• Strong operational knowledge including food safety, sanitation, merchandising, food preparation, equipment operation, point-of-sale systems, and back-office procedures.


• Strong communication, organizational, training, and problem-solving skills.


• Ability to manage multiple priorities and execute effectively in a fast-paced field environment.


• Ability to work independently while maintaining strong communication and accountability.


• Proficiency with Microsoft Office Suite, Salesforce, and other business systems preferred.


• Ability to travel up to 80%, including overnight and air travel. Evening and weekend travel may be required.


• Valid driver’s license with a clean driving record and ability to meet company travel requirements.


• Ability to regularly lift up to 50 pounds, stand for extended periods, drive for long periods, bend, twist, and work on ladders.


• Must reside within assigned business unit.

Knowledge, Skills, and Abilities:

• Strong operational execution and training capability.


• Ability to coach Operators and store teams through hands-on learning and opening execution.


• Strong organizational and time management skills with attention to detail.


• Ability to analyze operational issues and identify practical solutions quickly in a fast-paced environment.


• Ability to maintain strong cross-functional partnerships and communicate effectively across multiple teams and stakeholders.


• Ability to remain calm under pressure while managing multiple projects, timelines, and operational priorities simultaneously.

Benefits:

• Medical, Dental, and Vision Insurance


• 401(k) with Company Match


• Wellness Program


• Unlimited Paid Time Off


• Ongoing Team Member Development