STORE/NIGHT CLERK

Kroger; Yorktown (VA); On-site; USD 28,000 - 36,000; Full time

Job summary

Kroger is seeking a Customer Service Associate to enhance customer experiences through exceptional service. Responsibilities include creating a welcoming environment, maintaining product quality, and promoting trust among associates. This role offers opportunities for growth and comprehensive benefits, including healthcare and tuition reimbursement.

Benefits

Healthcare coverage including medical, dental, vision

Flexible scheduling options

Tuition reimbursement up to $21,000

Associate discounts on various purchases

Support services like counseling and financial coaching

Qualifications

• Ability to handle stressful situations.
• Basic math skills (counting, addition, subtraction).
• Effective communication skills.

Responsibilities

• Create a welcoming environment for customers by answering questions.
• Ensure product quality and freshness, including reviewing sell-by dates.
• Maintain a positive attitude and stay current with store promotions.

Skills

Effective communication skills

Basic math skills

Ability to handle stressful situations

Job description

Customer Service Associate Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals and monitor all quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Our history began over a century ago in a small Cincinnati grocery store. Today, we are the nation's largest grocer with nearly 2,800 stores across 35 states under 28 different brands. As America's grocer, we pride ourselves on bringing diverse teams together with a shared passion for food and community, all with the purpose to 'Feed the Human Spirit.' We are committed to innovation and creating memorable experiences for our customers, communities, and colleagues, with food at the core.

At our company, people matter. We strive to provide the ingredients for your success in work and life. We support your growth with value and care, helping to feed your future. If you are caring, purpose-driven, and eager to learn, your potential is limitless.

Whether seeking a part-time role or a new career path, we have a fresh opportunity for you. Apply today to join our Kroger family!

What You Will Receive

The Kroger Family of Companies offers comprehensive benefits to support your well-being, including physical, emotional, and financial health. Benefits include:

• Wide-ranging healthcare coverage, including medical, dental, vision, and prescriptions through company or union plans.
• Flexible scheduling options for full- and part-time roles, with paid time off, holidays, and sick leave based on eligibility and tenure.
• Support services such as free counseling through our Employee Assistance Program and financial coaching via Goldman Sachs Ayco.
• Associate discounts on various purchases including food, travel, and technology.
• Tuition reimbursement up to $21,000 over your career through our Continuing Education program.
• Opportunities for growth through extensive training and diverse career pathways.

For more details about benefits and eligibility, please visit our Benefits Page.

Minimum Requirements

• Ability to handle stressful situations
• Basic math skills (counting, addition, subtraction)
• Effective communication skills

Desired Qualifications

• Retail experience
• Second language skills (speaking, reading, or writing)

Key Responsibilities

• Promote trust and respect among associates.
• Create a welcoming environment for customers by answering questions and making product suggestions.
• Maintain knowledge of products and inform customers about specials.
• Ensure product quality and freshness, including reviewing sell-by dates.
• Label, stock, and inventory merchandise; provide customers with ordered products.
• Report discrepancies and safety issues to management.
• Maintain a positive attitude and stay current with store promotions and safety guidelines.
• Adhere to food safety regulations and proper temperature controls.
• Practice safety and preventive maintenance, report accidents and unsafe conditions.
• Report safety risks, illegal activities, and emergencies.
• Perform essential job functions with or without reasonable accommodation.