Store/Mobile Technician

uBreakiFix; Stockton (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Benefits

401K Retirement

Paid Sick Days

Paid Vacation Days

Bonuses

Commissions

Points redeemable for prizes

Job summary

A leading tech repair service located in Stockton, CA, seeks a Store Repair Technician to diagnose, troubleshoot, and repair devices. You will excel in customer service, ensuring each client receives high-quality assistance while maintaining store standards. Candidates should hold a high school diploma or GED, possess excellent technical and communication skills, and be flexible to work various hours. Enjoy a range of benefits including medical, dental, retirement plans, and paid time off.

Qualifications

• Outstanding customer service skills required.
• Excellent technical and problem-solving abilities needed.
• Strong communication skills are a must.

Responsibilities

• Diagnose, troubleshoot, and repair devices.
• Provide recommendations for problem resolution.
• Ensure customer satisfaction and quality repairs.

Skills

Outstanding customer service skills

Technical problem-solving skills

Analytical skills

Organizational skills

Strong written communication skills

Strong oral communication skills

Proficient in Microsoft Office

Ability to work individually

Flexibility to work weekends and holidays

Education

High school diploma or GED

Job description

Job Purpose

The Store Repair Technician will serve customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction.

Duties and responsibilities

• Diagnose, troubleshoot, and repair devices.
• Provide recommendations for problem resolution.
• Explain complex technician issues to customers in a non-technical, simple-to-understand manner.
• Sell Home+ insurance program through Asurion.
• Meet or exceed sales goals.
• Provide repair and replacement estimates to customers.
• Ensure that all repairs meet or exceed uBreakiFix quality standards.
• Greet customers in a friendly manner and maintain a positive, fun work environment.
• Answer phone calls with a professional, courteous, and friendly demeanor.
• Ensure that customers have an enjoyable five-star experience by providing superior customer service and exceeding customer expectations.
• Keep track of all devices and inventory while safeguarding all store stock.
• Utilize the point-of-sale system to maintain an accurate record of customer information and the real-time status of each repair.
• Maintains the cleanliness and professional appearance of the store.
• Other duties as assigned.

Qualifications

• Outstanding customer service skills.
• Excellent technical, problem-solving, and analytical skills.
• Exceptional organizational skills.
• Strong written and oral communication skills.
• Proficient in Microsoft Office.
• Work well individually.
• Ability to work flexible hours, including weekends and holidays.
• High school diploma or GED.
• Valid Driver’s License.
• Ability to pass driving, drug, and background screening.

Benefits

• Medical, Dental, and Vision Benefits
• 401K Retirement
• Paid Sick Days
• Paid Vacation Days
• Bonuses
• Commissions
• Points (Redeemable for Prizes)
• More, much more!