Store Manager

uBreakiFix; Strathearn (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Benefits

401K Retirement

Paid Sick Days

Paid Vacation Days

Bonuses

Commissions

Job summary

uBreakiFix is seeking a talented Store Manager in Strathearn, California. The role involves leading store staff, managing operations, and ensuring customer satisfaction through effective troubleshooting and device repairs.

The ideal candidate has proven leadership experience and outstanding customer service skills, able to achieve sales goals while maintaining quality standards. This position offers benefits such as medical, dental, vision, and a retirement plan.

Qualifications

• Proven leadership/supervisory experience.
• Outstanding customer service skills.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Oversee and direct all store staff to ensure customer satisfaction.
• Manage employee hours and workflow to meet sales/profit goals.
• Ensure repairs meet uBreakiFix quality standards.

Skills

Leadership skills

Customer service skills

Analytical skills

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Job Purpose

The Store Manager will serve customers by assisting in diagnosing, troubleshooting, and repairing devices while ensuring customer satisfaction. This position will oversee and direct all store staff while ensuring operations are profitable. This includes any assigned stores.

Duties and Responsibilities

• Meets or exceeds monthly sales/profit goals.
• Fulfills operational requirements by effectively managing employee hours, workflow and reviewing work results.
• Responsible for buybacks.
• Schedule and approve store and mobile technicians.
• Maintains talented staff by properly training and consistently coaching employees.
• Achieves financial objectives by controlling expenditures; analyzing variances and metrics and initiating corrective actions.
• Preserves success by coordinating and enforcing operational and personnel policies/procedures.
• Builds brand by establishing rapport with potential and existing customers.
• Ensures availability of merchandise and services by overseeing all inventory and buybacks.
• Leads team effort by accomplishing required tasks as needed.
• Greet customers in a friendly manner and maintain a positive work environment.
• Provide recommendations for problem resolution and proper repair estimates.
• Explain complex technical issues to customers in a non-technical, simple-to-understand manner.
• Oversee and approve all staff overtime.
• Ensure that all repairs meet or exceed uBreakiFix quality standards.
• Answer phone calls with a professional, courteous and friendly demeanor.
• Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations.
• Keep track of all devices and inventory while safeguarding all store stock.
• Utilize the point-of-sale system to maintain an accurate record of customer information and real-time status of each repair.
• Maintain the cleanliness and professional appearance of the store.
• Assists other assigned stores as needed.
• Hires, disciplines, terminates.
• Other duties as assigned.

Qualifications

• A quick and independent learner.
• Proven leadership/supervisory experience.
• Success in achieving and surpassing sales goals.
• Outstanding customer service skills.
• Experience hiring, firing, training, and developing new employees.
• Excellent technical, problem-solving, and analytical skills.
• Exceptional organizational skills.
• Strong written and oral communication skills.
• Proficient in Microsoft Office.
• Work well in a team environment.
• Ability to work flexible hours, including weekends and holidays.
• High school diploma or GED.
• Valid Driver’s License.
• Ability to pass driving, drug, and background screening.

Benefits

• Medical, Dental, and Vision Benefits.
• 401K Retirement.
• Paid Sick Days.
• Paid Vacation Days.
• Bonuses.
• Commissions.
• Points (Redeemable for Prizes).
• More, much more!