Store Merchandising Supervisor / Keyholder

Indiana Fine Wine & Spirits LLC; Kansas; On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

PTO

Store discounts

Health plans

401(k) / HSA

Disability insurance

Paid parental leave

Pet insurance

Tuition assistance

Career development

Job summary

Total Wine & More in Kansas is seeking a Supervisor to assist the management team in growing our store brand, operations, and sales culture. You will help deliver best-in-class service and maintain a distinctive world of adult beverages for customers.

As a supervisor, you will lead the service team, oversee front-end operations, train staff, ensure compliance with alcohol laws, and uphold safety and cleanliness standards while supporting ongoing business growth.

Qualifications

• High school diploma or equivalent preferred.
• 1–3 years of experience, including 1+ year in a supervisory role in retail.
• Strong interpersonal skills and a team-player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with point‑of‑sale systems and inventory management software.
• Ability to work a flexible schedule including evenings and weekends.

Responsibilities

• Lead by example to deliver outstanding customer service.
• Supervise team members and support training and development.
• Ensure compliance with alcohol laws and maintain a safe store environment.
• Maintain store safety and cleanliness standards.
• Perform other duties as assigned.

Skills

Interpersonal skills

Team player mindset

Experience resolving customer issues

Coaching peers

Education

High school diploma

Tools

POS systems

Inventory management software

Job description

About the Role

As a Supervisor, you support the management team in growing our company brand. You will support store operations and help build a sales and service culture to deliver best‑in‑class service and bring to life a distinctive world of adult beverages and more for our customers. Internally, you will be referred to as Supervisor and report to the store management team.

Serve in a team member capacity to support service team, merchandising and front‑end operations, drive sales and deliver key performance metrics (KPMs).

Key Responsibilities

Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues.

Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills.

Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.

Maintain store safety and cleanliness standards across the store.

Perform other duties as assigned.

Qualifications

High school diploma or equivalent preferred.

1‑3 years of experience, 1+ year of proven experience in a supervisory role within a retail setting.

Strong interpersonal skills and a team player mindset.

Experience resolving customer issues and coaching peers.

Familiarity with point‑of‑sale systems and inventory management software.

Ability to work a flexible schedule as business requires, including evenings and weekends.

Physical Requirements

Must be 21 years of age or older.

Walk, bend down repeatedly, and be on feet for 8‑10 hours a day.

Ability to safely lift, load, and handle cases and pallets.

Climb ladders and lift 50 lbs. overhead and repeatedly.

May be exposed to various outdoor weather conditions throughout the workday.

Compensation

The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Benefits

• Paid Time Off (PTO)
• Generous store discounts
• Health care plans (medical, prescription, dental, vision)
• 401(k), HSA, FSA, Pre‑tax commuter benefits
• Disability & life insurance coverage
• Paid parental leave
• Pet insurance
• Critical illness and accident insurance
• Discounted home and auto insurance
• College tuition assistance
• Career development & product training
• Consumer classes & More!

Legal & Equal Opportunity

Total Wine & More is an equal opportunity employer and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.

Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process.

Total Wine & More is a Drug Free Workplace.