Store Manager Whittier

The Salvation Army USA Western Territory; Whittier (CA); On-site; USD 28,929 - 31,684; Full time

Benefits offered by this job

Opportunity for career growth

Paid time off

Monthly Management Incentive Bonus

Medical, Dental, and Vision

Wellness Program Incentives

Retirement Plan

Optional benefits, including Pre‑paid/

AFLAC, Pet Insurance

Employee Assistance Program (EAP)

Employee Store Discounts

Great Work Perks Discounts

Employee Referral Bonuses

Job summary

The Salvation Army USA Western Territory is hiring a Store Manager in Whittier, CA. This role leads day-to-day store operations, drives sales, and ensures excellent donor and customer service.

You’ll recruit and train staff, manage schedules, oversee inventory, and enforce policies while building strong community relations. Join a mission-driven team offering growth, PTO, bonuses, and comprehensive benefits.

Qualifications

• High School diploma or GED required.
• Minimum 2 years of Retail Management/Supervisory experience.
• Ability to handle POS/Cash Register operations and cash transactions.
• Valid Driver's license and proof of insurance.
• Must pass background check including Criminal History and Sex Offender Registry.
• Strong communication with management, staff, customers and donors.

Responsibilities

• Plan and direct day-to-day operations of the store location.
• Develop strategies to improve service, drive sales and profitability.
• Maintain Customer/Donor relations and resolve complaints quickly.
• Schedule employees and coordinate daily team meetings.
• Supervise staff to ensure compliance with directives and guidelines.
• Handle hiring, training, and performance evaluations.
• Maintain inventory and timely Rag Out from sales floor.
• Ensure cash handling accuracy and safeguarding cash receipts.
• Lead loss prevention measures and weekly store meetings.

Skills

Retail Management

Cash Handling

Driver's license

Background check

Communication skills

Education

High School diploma/GED or equivalent

Job description

PAY RATE: $22.00 Per Hour, 45 hours per week.

ABOUT THE ARC

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

ABOUT OUR RETAIL TEAM

Become part of the dedicated Retail Team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to "Do The Most Good" at our Whittier Thrift Store, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem-solving and teamwork skills, while contributing to the success of our Program and its participants.

EMPLOYEE BENEFITS OFFERED

• Opportunity for career growth
• Paid time off
• Monthly Management Incentive Bonus
• Medical, Dental, and Vision
• Wellness Program Incentives
• Retirement Plan
• Optional benefits, including Pre‑paid Legal Service, AFLAC, Pet Insurance
• Employee Assistance Program (EAP)
• Employee Store Discounts
• Great Work Perks Discounts (Amusement Parks, Museums, Services and more!)
• Employee Referral Bonuses

As our enthusiastic and hardworking STORE MANAGER, you will be responsible for (but not limited to):

1. Planning and directing the day-to-day operations of assigned store location.
2. Developing strategies to improve customer service, drive store sales and increase profitability as projected by budget and goals.
3. Ensures Customer/Donor needs are met by maintaining good Customer/Donor/Community relations; complaints are resolved; and service is quick and efficient.
4. Scheduling Store Employees to ensure appropriate coverage in store and donation center. Coordinate daily morning and shift change team meetings.
5. Supervise employees in performance of duties to ensure compliance with published directives and guidelines.
6. Responsible for interviewing and processing for hiring new store employees.
7. Provide training for new personnel on store policies and procedures.
8. Responsible for issuing disciplinary warnings, conference reports, employee evaluations and goals.
9. Ensures store is maintained and adequate inventory levels on hand. Ensure timely completion of regular and accurate Rag Out from the sales floor.
10. BRP (Back Room Processing) - Ensuring that Material Handlers are working effectively and efficiently to meet daily processing goals.
11. Responsible for adequate amount of change at the beginning of each day, always safeguarding cash in registers and safe and banking of cash receipts as per ARCC policy.
12. Responsible for processing of paperwork, especially as it relates to Time and Attendance compliance.
13. Attends Monthly District Meetings and responsible for Store Monthly Meetings to keep personnel informed of new policies and directives.
14. Assures that safety measures are established and maintained consistent. Conducts Weekly Store Meetings with store team.
15. Implement appropriate loss prevention measures.
16. Perform other written and/or verbal duties as may be assigned by Management.

QUALIFICATIONS

• High School diploma/GED or equivalent.
• Must have a minimum of 2 years previous Retail Management/Supervisory experience.
• Must be able to accurately handle POS/Cash Register operations and cash transactions.
• Must hold a valid Driver's license, be able to show proof of insurance.
• Must pass background check, which will include Criminal History and Sex Offender Registry.
• Ability to communicate effectively with management, fellow store employees, customers, and donors.

PHYSICAL DEMANDS

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts.
• Ability to move product up to 50lbs.
• Ability to perform various repetitive motion tasks.
• Must be able to perform duties with or without reasonable accommodation.

SCHEDULE

Our stores operate 7 days per week. Work schedules are determined by Management and employee must be flexible to always ensure adequate store coverage. Full-time associates may be scheduled to work any full-time shift including evenings, weekends, and holidays.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.