Store Manager - West Town Mall

Pandora A/S; Knoxville (TN); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading jewellery brand is seeking a Store Manager in Knoxville, TN. The ideal candidate will have 3-5 years of experience in retail management, demonstrating strong leadership and communication skills. This role involves coaching a team, achieving sales goals, and creating exceptional customer experiences. Competitive salary, robust benefits, and growth opportunities are offered.

Benefits

Robust compensation package

Extensive benefits including Medical, Dental, and Vision

Growth opportunities through learning and development programs

PTO package including Vacation and Sick days

Qualifications

• 3-5 years of experience as a Store Manager in a high-performance selling environment.
• Strong communication skills, both written and verbal.
• Ability to connect with people at all organizational levels.

Responsibilities

• Coaching and managing a team of Assistant Store Managers and Sales Associates.
• Driving sales and exceeding commercial targets.
• Engaging with customers on the sales floor.

Skills

Leadership

Communication

Analytical skills

Customer engagement

Tools

Microsoft Office 365 Suite

Job description

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As the largest jewellery brand in the world, we give a voice to millions of people's loves every day. Our beautiful products empower people around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora, you can craft far more than just an incredible career.

About the Team:

The Store Manager will be the ultimate Pandora Fan. As the Store Manager, you will fully immerse yourself in our brand, culture, and product, taking pride in delivering exceptional customer experiences. This role offers the exciting opportunity to spend time on the sales floor, engaging with customers and working alongside your team to drive sales. You will coach and manage a team of Assistant Store Managers, Sales Leads, and Sales Associates.

*Please note, this job will require the completion of an assessment that will be emailed to you upon submission of your application.

Our Store Managers shine when they:

• Embrace the store culture filled with passion for our brand, where team members shine as extraordinary brand ambassadors.
• Dare to exceed individual and store sales goals by building genuine connections with our fans.
• Embrace opportunities and surpass commercial targets and KPIs, setting new records and achieving success.
• Create unforgettable shopping moments that exceed expectations by displaying excellent product knowledge and building brand loyalty.
• Dream of coaching and inspiring the sales team, fostering accountability for individual and store performance. Provide real-time feedback and guidance to empower the team in achieving their KPI goals.
• Build loyal fans by authentically engaging and fostering lasting connections beyond transactions.
• Build your network and inspire bringing the best talent into Pandora across seasonal and core hiring including Assistant Store Managers, Sales Associates, and Sales Leads.
• Partner with the Divisional Sales Manager and HR team to address performance issues and policy violations.
• Utilize your expertise in talent, brand, operations, and fan experience to ensure timely implementation of visual merchandising directives, operational processes, and talent development.
• All other duties as assigned.

Craft your career with us if you have:

• At least 3-5 years of experience as a Store Manager in a high-performance selling environment, demonstrating results-oriented leadership.
• Strong communication skills, both written and verbal, demonstrating a sense of Care.
• The ability to connect with people at all organizational levels and charm an audience.
• Business acumen sharper than a diamond, with analytical skills to deliver positive results.
• Talent in recruiting, retaining, and developing teams, including succession planning and internal mobility.
• Knowledge of computer software (Microsoft Office 365 Suite) and retail point of sale systems.
• Minimum age of 18, with proof of identity and work eligibility.
• A flexible work schedule including nights, weekends, and holidays, with physical ability to stand for extended periods, lift 50+ pounds, and arrive on time.

We offer:

• Robust compensation package including base salary, bonuses, and a 401K plan.
• Extensive benefits including Medical, Dental, Vision, Disability insurance, Life and AD&D insurance, gift cards, and product discounts.
• Growth opportunities through learning and development programs, continuous feedback, LinkedIn Learning, tuition reimbursement, and more.
• PTO package including Vacation, Personal, Sick, Birthday, Celebration days, and Paid Holidays.

About Pandora:

Pandora is the world's largest jewellery brand, specializing in accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression and share stories and passions through meaningful jewellery. Pandora operates in over 100 countries with more than 6,800 points of sale, including 2,700+ concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and is committed to sustainability, aiming to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and reported revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.

Pandora’s recruitment process is transparent and fair, promoting equal opportunity and removing biases related to identity. We encourage applicants to refrain from including identity-related elements such as photos, marital status, or age.

About Pandora NAM:

The Pandora North America team includes over 115 employees in the USA & Canada, with offices in New York & Baltimore, a logistics center in Maryland, field positions, and over 3,900 employees in owned and operated stores. The USA is Pandora’s largest market, with over 1,400 points of sale, including 420+ concept stores, most of which are owned and operated by Pandora.