Store Manager - West Hartford

Chip City; West Hartford (CT); On-site; USD 60,000 - 78,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Paid time off (up to 10 days)

401(k) retirement plan

Employee discount 50%

Commuter benefits

Job summary

Chip City is seeking a Store Manager in West Hartford, CT to lead the guest experience and daily bakery operations. You will coach the Cookie Crew, uphold brand standards, and drive a collaborative store culture.

The role emphasizes hands-on leadership, clear communication, and a focus on teamwork, hospitality, and operational excellence to deliver memorable visits for customers.

Qualifications

• 1-2 years of supervisory or management experience in food service, retail, hospitality, or similar environment.
• Strong leadership skills; motivates, coaches, and leads by example.
• Excellent communication; clear, friendly, confident, solution-oriented; experience in fast-paced environments.
• Solid understanding of food safety and sanitation practices.
• Able to manage multiple tasks with accuracy under pressure.
• Experience with POS systems, scheduling tools, and basic reporting.

Responsibilities

• Lead guest experience & hospitality across in-store, pickup, and delivery channels.
• Oversee daily store operations including opening, midday, and closing routines.
• Ensure adherence to food safety, sanitation, and health department regulations.
• Maintain a clean, safe, and organized bakery environment.
• Track KPIs and identify opportunities to improve sales and service.
• Build effective weekly schedules balancing labor needs and availability.

Skills

Leadership

Communication

Fast-paced environment

POS systems

Scheduling tools

Reporting tools

Customer-focused experience

Food safety certification

Tools

POS systems

Scheduling tools

Reporting tools

Job description

Summary of Role - Lead the Chip City Experience

At Chip City, we're all about Cookies, Customers, and Culture. As a Store Manager, you play a key role in shaping the guest experience and supporting daily store operations. You'll lead by example - bringing positivity, precision, and professionalism to every shift. Store Managers support and guide Cookie Crew Members, uphold brand standards, and ensure smooth, efficient operations. With a focus on teamwork, quality, and customer service, you'll help create an environment where guests feel welcomed and team members feel empowered. This role is ideal for someone who enjoys hand-on leadership, clear communication, and building a strong, collaborative store culture.

Primary Responsibilities

Guest Experience & Hospitality

• Lead with a customer-first mindset, ensuring warm, memorable interactions for every guest
• Maintain Chip City's hospitality standards across all touchpoints - in-store, pickup, and delivery
• Resolve guest concerns with empathy, professionalism, and speed
• Model positive energy, professionalism, and teamwork at all times
• Conduct performance check-ins, deliver feedback, and support ongoing development
• Foster an inclusive, supportive, and fun work culture

Operations & Execution

• Oversee daily store operations, ensuring smooth opening, midday, and closing routines
• Lead and support accurate production planning to meet customer demand
• Ensure adherence to food safety, sanitation, and health department regulations
• Maintain a clean, safe, and organized bakery environment at all times

Sales & Business Performance

• Execute marketing initiatives, loyalty program promotions, and limited-time flavor launches
• Track key performance indicators (KPIs) and identify opportunities to improve sales and service

Staffing & Scheduling

• Build effective weekly schedules that balance labor needs, team availability, and business demands
• Manage callouts and shift coverage to maintain smooth operations
• Monitor labor costs and adjust when necessary while maintaining service levels

Inventory & Equipment

• Oversee inventory management, including ordering, receiving, stock rotation, and waste control
• Keep all equipment operational, performing routine checks and submitting timely maintenance requests

Communication & Compliance

• Communicate clearly and consistently with the Multi Unit Manager and team
• Uphold all Chip City policies, procedures, and brand standards
• Ensure compliance with cash handling, safety, and security protocols

Required Skills & Experience

• 1-2 years of supervisory or management experience in food service, retail, hospitality, or similar environment
• Strong leadership skills, motivates, coaches, and leads by example
• Excellent communication skills, clear, friendly, confident, and solution orientedExperience in a fast-paced, high-volume environment
• Strong understanding of food safety and sanitation practices
• Skilled at managing multiple tasks simultaneously while maintaining accuracy and composure under pressure
• Comfortable using POS systems, scheduling tools, and basic reporting
• Passion for creating memorable, customer focused experiences
• Holds a Food Protection Certification (or is willing to obtain one where required)
• Successfully completes all training programs to uphold Chip City standards

Physical Requirements

• Able to stand for extended periods and operate a cash register or related equipment
• Capable of moving throughout the bakery, stockroom, and office areas, and lifting up to 30 lbs. with or without reasonable accommodation
• Comfortable performing repetitive motions for extended periods
• Able to work in a warm, fast-paced environment around commercial ovens and baking equipment
• Flexible availability, including early mornings, evenings, weekends, and holidays
• Medical, Dental, and Vision insurance plans
• Up to 10 days of Paid Time Off (PTO)
• 401(k) Retirement Plan
• 50% Off employee discount
• Commuter benefits with pre-tax savings