Store Manager Vancouver

GameStop; Tukwila (WA); On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player in the gaming retail sector is seeking a dynamic Store Leader to drive store operations and enhance customer experiences. This role encompasses leadership of the sales team, ensuring high customer satisfaction, and achieving sales goals. The ideal candidate will possess strong interpersonal and communication skills, with a focus on mentoring and developing staff. Join a forward-thinking company that values innovation and teamwork, and play a pivotal role in shaping the future of gaming retail.

Qualifications

• 3+ years of retail sales experience with at least 1 year in a supervisory role.
• Strong leadership and team-building skills in a fast-paced environment.

Responsibilities

• Motivate the sales team to meet objectives and drive profitability.
• Hire, train, and develop store staff while ensuring excellent customer service.

Skills

Leadership

Customer Service

Communication

Interpersonal Skills

Sales Techniques

Education

High School Diploma

Associate's Degree

Bachelor's Degree

Job description

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

Under general guidance, the Store Leader is responsible for the successful leadership of store operations, including building a successful team, developing customer loyalty, driving results, and achieving store goals. The Store Leader leads and motivates the sales team, manages daily store operations, maintains promotional materials, and hires/trains staff. This role supervises Assistant Store Leaders, Senior Guest Advisors, Guest Advisors, and Seasonal Associates. Store Leaders act in accordance with GameStop’s policies, practices, and core values. The ideal candidate should focus on customer satisfaction, meet sales goals, and demonstrate strong leadership and interpersonal skills.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

1. Motivate the sales team to meet sales objectives and loss prevention goals through training and mentoring.
2. Hire, train, oversee, and develop new store staff.
3. Coach and counsel associates; monitor and review results; develop staff performance.
4. Lead associates to drive a selling sales culture that maximizes store profitability.
5. Deliver excellent customer service to ensure high customer satisfaction.
6. Resolve customer concerns and complaints promptly; respond to escalated issues.
7. Ensure visual and operational standards are maintained according to company policies.
8. Protect company assets through inventory control and loss prevention.

QUALIFICATIONS FOR EDUCATION AND/OR EXPERIENCE

1. Must be at least 18 years old.
2. High school diploma required; an Associate’s or Bachelor’s degree is preferred.
3. 3+ years of retail sales experience; 1+ year in a supervisory role.

MINIMUM JOB SKILLS AND ABILITIES

1. Ability to lead in a fast-paced, changing environment.
2. Excellent customer service, communication, and interpersonal skills.
3. Ability to work rotating schedules, including nights and weekends.
4. Ability to follow written, oral, or diagram instructions.
5. Effective communication skills in spoken and written English; additional languages are a plus.
6. Available to work up to 44 hours per week.

PHYSICAL JOB REQUIREMENTS

1. Ability to work alone, move throughout the store, and stand for extended periods.
2. Regularly lift and/or move up to 35 pounds.
3. Use hands and fingers for small objects, reach, stretch, balance, bend, kneel, crawl, and climb ladders.
4. Occasional travel via car.
5. Specific vision abilities include close, distance, peripheral, and depth perception, and the ability to focus on screens for extended periods.

GameStop reserves the right to modify job descriptions as needed. Reasonable accommodations will be provided to qualified individuals with disabilities, unless undue hardship occurs.