Store Manager Vancouver

GameStop; Seattle (WA); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Store Leader to drive store operations and customer satisfaction. In this pivotal role, you will lead a passionate sales team, ensuring they meet sales goals while providing exceptional service. You will oversee hiring, training, and developing staff, creating a positive and productive work environment. This is an exciting opportunity to shape the future of retail in a fast-paced setting, where your leadership and communication skills will shine. Join a company that values innovation and customer loyalty, and make a significant impact in the world of gaming.

Qualifications

• 3+ years of retail sales experience, including 1+ year in a supervisory role.
• Ability to lead in a fast-paced environment and motivate a sales team.

Responsibilities

• Motivate the sales team to meet sales objectives and drive results.
• Hire, train, and develop new store staff while fostering a selling culture.

Skills

Customer Service

Leadership

Communication

Interpersonal Skills

Sales Strategy

Education

High School Diploma

Associate's Degree

Bachelor's Degree

Job description

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

Under general guidance, the Store Leader is responsible for the successful leadership of store operations, including building a successful team, developing customer loyalty, driving results, and achieving store goals. The Store Leader leads and motivates the sales team, manages daily store operations, maintains promotional materials, and oversees hiring and training of staff. This position supervises Assistant Store Leaders, Senior Guest Advisors, Guest Advisors, and Seasonal Associates.

Store Leaders act in accordance with GameStop’s policies, practices, and core values. The ideal candidate must focus on customer satisfaction, meet monthly sales goals, and demonstrate strong leadership, communication, and interpersonal skills.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

1. Motivate the sales team to meet sales objectives and loss prevention goals through training and mentoring.
2. Hire, train, oversee, and develop new store staff.
3. Coach and counsel associates; monitor results; develop staff focusing on performance improvement.
4. Lead associates to foster a selling culture that maximizes store profitability.
5. Lead by example by delivering excellent service to ensure high customer satisfaction.
6. Resolve customer concerns and complaints promptly; personally respond to escalated issues.
7. Ensure visual and operational elements align with company standards.
8. Protect company assets through effective inventory control and loss prevention practices.

QUALIFICATIONS FOR EDUCATION AND/OR EXPERIENCE

1. Must be at least 18 years old [i].
2. High school diploma required; an Associate’s or Bachelor’s degree is preferred.
3. At least 3+ years of retail sales experience; 1+ year in a supervisory or managerial role.

MINIMUM JOB SKILLS AND ABILITIES

1. Ability to lead in a fast-paced, changing environment.
2. Excellent customer service, communication, and interpersonal skills.
3. Ability to work a rotating schedule, including nights and weekends.
4. Ability to follow instructions in various formats.
5. Effective communication skills in spoken and written English; multilingual skills are a plus.
6. Must be able to work up to 44 hours per week.

PHYSICAL JOB REQUIREMENTS

1. Must be able to work alone, move throughout the store, and stand for extended periods.
2. Regularly lift and/or move up to 35 pounds.
3. Ability to perform various physical tasks including reaching, bending, kneeling, and climbing.
4. Occasional travel via car.
5. Specific vision abilities include close, distance, peripheral, and depth perception, and the ability to focus on screens for extended periods.

GameStop and its affiliates reserve the right to modify job descriptions as needed, including expanding responsibilities. Reasonable accommodations will be provided to qualified individuals with disabilities unless undue hardship occurs.