Retail Store Manager - UTC Mall

Venchi; San Diego (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health and dental benefits

401k matching

Store Manager bonus

PTO policy

Parental leave

Commuter benefits

Employee discount

Job summary

Venchi is seeking a Store Manager for our San Diego, CA location to lead a dynamic team, drive sales, manage operations, and uphold the Venchi service model. The ideal candidate has at least 2 years of Store Manager experience in a high‑performance retail environment, food & beverage or specialty retail, and strong communication skills.

You will train staff, monitor KPIs, schedule shifts, ensure food safety compliance, and deliver outstanding customer service while representing the Venchi

Qualifications

• ,2+ years Store Manager experience in high-performance retail or food/beverage environments
• Experience leading teams and driving KPIs
• Knowledge of retail operations, scheduling, and inventory management
• Fluent in English; bilingual a plus

Responsibilities

• Lead the store team to achieve sales, productivity, and customer service goals.
• Provide outstanding customer service and implement the Venchi service model.
• Oversee store operations, scheduling, inventory, and visual merchandising.
• Ensure food safety and health compliance.
• Communicate effectively to empower staff and meet deadlines.

Skills

Store management

Customer service

Leadership

MS Office

Multitasking

Communication

Team training

Education

Post-secondary education

Tools

MS Office Suite

Job description

Store Manager for Venchi Chocolate and Gelato!

Founded in 1878 by Silviano Venchi, Venchi has become a global leader in chocolate and gelato, blending Italian tradition with a commitment to craftsmanship and well-being. With over 145 years of history, Venchi offers more than 350 chocolate recipes and 90 gelato flavors, adhering to the highest quality standards while embracing the principles of the Mediterranean diet. The company focuses on enhancing life quality, social connections, and environmental respect through its products. Supported by over 1,600 employees, Venchi operates more than 180 stores in over 70 countries, with headquarters in Milan, a factory in Cuneo and 4 regional offices in Hong Kong, Shanghai, New York, and Beijing. Join us at Venchi and be part of a story that celebrates moments of cheerfulness with indulgent products crafted for your well-being.

Our Mission

We are looking for a highly motivated and experienced Store Manager to join our team based in San Diego, CA! Our Retail channel is very dynamic and growing quickly, and is central for the development of our company, with direct stores in Italy, UK and US and planned openings nationwide. It's a great opportunity for an ambitious talent who wants to make a difference in the Retail world.

Key Responsibilities

• Lead your team in achieving business goals (sales, productivity, COGS, etc.) while supporting employee growth through ongoing training, guidance, and motivation.
• Consistently provide outstanding customer service via effective sales strategies.
• Ensure the successful execution of the Venchi service model.
• Effectively communicate to ensure all employees have the resources needed to be successful.
• Monitor store KPIs and performance, manage store calendar (shifts, orders, forecast and inventory management) to reach company goals.
• Execute visual merchandising guidelines and layouts.
• Maintain the highest level of food and health compliance within the store.

The Ideal Candidate

• You can demonstrate you’re a results-oriented leader with at least 2 years of experience as a Store Manager in a high-performance selling environment.
• Post-secondary education preferred or an equivalent combination of relevant education and experience.
• Food & beverage or retail experience required, both preferred.
• Successfully lead the store team in the day-to-day operations, while sharing your passion for our brand.
• Ability to utilize MS Office Suite Programs.
• Result-oriented with the ability to effectively multitask in a rapid work environment, by meeting all deadlines.
• Problem-solving and decision-making mindset, combined with the ability to manage both independently and within a team.
• Fosters a work environment of growth and development.
• Fluent in English, bilingual is a plus.
• Must be available to work late nights, weekends, and holidays.
• You are at least 18 years or older and can provide proof of identity and eligibility to work
• Positive and flexible…and obviously a chocolate and gelato lover!

Benefits

• 100% Company covered health and dental benefits.
• 401k matching (up to 4%).
• Store Manager bonus.
• Competitive paid time off policy.
• Bonding leave/Parental leave.
• Commuter benefits offered.
• Venchi Employee discount in store and online; Free & fresh Gelato & espresso while working.