Retail Store Manager - NYC

Socotra, Inc.; New York (NY); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

401(k) Plan with company matching

Paid Parental Leave

Paid Time Off (PTO)

Flexible Spending Account (FSA)

Commuter Benefits

Wellness Program

Employee Discount

Job summary

Venchi in NYC is seeking a Store Manager for its chocolate and gelato storefront. You will lead a high-performance team, drive sales, manage inventory, and ensure exceptional customer service in a fast-paced retail environment.

The ideal candidate has at least 2 years of store management experience, strong MS Office skills, and a passion for our brand. Availability to work late nights, weekends, and holidays is required; fluency in English is essential.

Qualifications

• 2+ years of Store Manager experience in a fast-paced retail environment.
• Strong leadership and customer-service skills.
• Ability to manage store operations including scheduling, inventory and visual merchandising.

Responsibilities

• Lead the store team to achieve sales, productivity, and COGS goals.
• Provide outstanding customer service with effective sales strategies.
• Ensure adherence to Venchi service model and brand standards.
• Communicate effectively to ensure staff have necessary resources.
• Monitor KPIs, manage store calendar, and inventory.
• Execute visual merchandising guidelines and layouts.
• Maintain high standards of food and health compliance.

Skills

Leadership

Customer service

MS Office

Multitask

Problem-solving

Communication

Education

Post-secondary education

Tools

MS Office Suite

Job description

Store Manager for Venchi Chocolate and Gelato!

About Us:

Founded in 1878 by Silviano Venchi, Venchi has become a global leader in chocolate and gelato, blending Italian tradition with a commitment to craftsmanship and well-being. With over 145 years of history, Venchi offers more than 350 chocolate recipes and 90 gelato flavors, adhering to the highest quality standards while embracing the principles of the Mediterranean diet. The company focuses on enhancing life quality, social connections, and environmental respect through its products. Supported by over 1,600 employees, Venchi operates more than 180 stores in over 70 countries, with headquarters in Milan, a factory in Cuneo and 4 regional offices in Hong Kong, Shanghai, New York, and Beijing. Join us at Venchi and be part of a story that celebrates moments of cheerfulness with indulgent products crafted for your well-being.

Our Mission:

We are looking for a highly motivated and experienced Store Manager to join our team based in NYC!

Our Retail channel is very dynamic and growing quickly, and is central for the development of our company, with direct stores in Italy, UK and US and planned openings nationwide. It's a great opportunity for an ambitious talent who wants to make a difference in the Retail world.

Key Responsibilities:

• Lead your team in achieving business goals (sales, productivity, COGS, etc.) while supporting employee growth through ongoing training, guidance, and motivation.

• Consistently provide outstanding customer service via effective sales strategies.

• Ensure the successful execution of the Venchi service model.

• Effectively communicate to ensure all employees have the resources needed to be successful.

• Monitor store KPIs and performance, manage store calendar (shifts, orders, forecast and inventory management) to reach company goals.

• Execute visual merchandising guidelines and layouts.

• Maintain the highest level of food and health compliance within the store.

The Ideal Candidate:

• You can demonstrate you’re a results-oriented leader with at least 2 years of experience as a Store Manager in a high-performance selling environment.

• Post-secondary education preferred or an equivalent combination of relevant education and experience.

• Food & beverage or retail experience required, both preferred.

• Successfully lead the store team in the day-to-day operations, while sharing your passion for our brand.

• Ability to utilize MS Office Suite Programs.

• Result-oriented with the ability to effectively multitask in a rapid work environment, by meeting all deadlines.

• Problem-solving and decision-making mindset, combined with the ability to manage both independently and within a team.

• Fosters a work environment of growth and development.

• Fluent in English, bilingual is a plus.

• Must be available to work late nights, weekends, and holidays.

• You are at least 18 years or older and can provide proof of identity and eligibility to work

• Positive and flexible…and obviously a chocolate and gelato lover!

Benefits:

• Health Insurance – premium covered by company 100%

• Dental Insurance – premium covered by company 100%

• 401(k) Plan with up to 4% Company Matching

• Paid Parental Leave (up to 13 weeks)

• Paid Time Off (PTO)

• Flexible Spending Account (FSA)

• Commuter Benefits

• Wellness Program (Wellhub)

• Employee Discount on Venchi products

Pay range and compensation:

This role offers a base salary of $80,000 to $90,000, plus a bonus (up to 30%) tied to the achievement of key company objectives. The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise.

Join us at Venchi and help us bringing the Italian way of life and delicious flavors to every corner of the world!

$80,000 - $90,000 yearly