Store Manager, Upper East Side

Jones Road Beauty; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Jones Road Beauty is seeking an energetic Retail Store Manager for their new Upper East Side location. This role involves leading store operations, training makeup artists, and providing exceptional customer service in a vibrant environment focused on clean beauty. The ideal candidate will have a strong retail background and a passion for beauty.

Benefits

Medical insurance

Vision insurance

401(k)

Paid paternity leave

Paid maternity leave

Qualifications

• 5+ years experience in retail management or customer-facing role required.
• Passion for clean beauty and understanding of the brand's mission.
• Excellent oral and written communication skills.

Responsibilities

• Lead daily operations and staff management in a new store.
• Ensure a high level of customer experience and drive sales.
• Mentor, train, and schedule team members effectively.

Skills

Customer-centric mindset

Interpersonal skills

Problem solving

Conflict management

Attention to detail

Time management

Tools

Microsoft Office

G-Suite

POS systems

Job description

1 day ago Be among the first 25 applicants

We are looking for a Retail Store Manager to lead the Jones Road team in the opening and day-to-day operations for our brand new Upper East Side location. The ideal candidate is energetic and experienced in makeup artistry with a passion for clean, natural beauty to assist and educate customers while providing the highest level of customer experience.. The retail store manager will manage front- and back-of-house store operations to create a best-in-class customer experience, train and mentor the store team of makeup artists, and consistently increase in-store sales performance.

Store Management

• Sell and educate in-store to hit and exceed sales goals
• Ensure a seamless client experience across all touch points
• Collect quantitative and qualitative feedback and insights on a daily and weekly basis and share them with leadership
• Collect key KPIs relating to store performance
• Drive store events and initiatives and work in collaboration with the Marketing team
• Oversee store services and manage makeup appointment scheduling

Team Management

• Mentor and train store MUAs in new product knowledge education, artistry and personal development
• Build a team of high performing individuals that create a welcoming environment
• Optimize workforce management by create schedules, maintaining budgets, approving timesheets, time off requests and managing payroll
• Monitor individual retail team member performance and deliver consistent feedback
• Adeptly manage and diffuse any conflicts between employees and customers
• Ensure company policies are being upheld

Store Maintenance

• Ensure all store areas are consistently stocked, orderly, and clean
• Ensure proper inventory receiving processes and execution of inventory counts
• Maintain store inventory and supplies and report any needs to the Supply Chain team
• Report any store maintenance needs to Retail Operations
• Perform store opening and closing duties on a daily basis
• Maintain visual standards and overall aesthetic of the store

Qualifications

• Experience in makeup artistry, retail management, hospitality, or a customer-facing role required at an managerial level
• 5+ years experience in leading a team required
• Passion for the Jones Road mission and products, and understanding of the Jones Road clean beauty aesthetic
• Customer-centric mindset, with strong interpersonal, problem solving and conflict management skills
• Proficient in generating weekly reporting, scheduling, and project management to drive sales
• High sense of urgency and attention to detail
• Ability to work a flexible schedule, including evenings, weekends, and some holidays
• Excellent oral, written, and verbal communication skills
• Aptitude with Microsoft Office, G-Suite, and POS systems
• Ability to regularly lift or move up to 25 lbs
• Resides in or proximate to Upper East Side

Jones Road Beauty is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Manufacturing

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid paternity leave

Paid maternity leave

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