Assistant Store Manager

Jones Road Beauty; New York (NY); On-site; USD 72,000 - 115,000; Full time

Job summary

A leading beauty brand seeks an Assistant Retail Store Manager in New York to drive sales and enhance customer experience in its new storefront. The role involves daily operations, team leadership, and ensuring top-notch customer service in line with the brand's clean beauty philosophy.

Benefits

Medical insurance

Vision insurance

401(k)

Paid paternity leave

Paid maternity leave

Qualifications

• 5+ years of experience in retail management.
• Experience in makeup artistry or customer-facing roles.
• Ability to train and mentor a team.

Responsibilities

• Lead daily store activities and operations.
• Manage customer service and inventory processes.
• Support the store manager in team management.

Skills

Customer service

Problem-solving

Team leadership

Interpersonal skills

Job description

1 month ago Be among the first 25 applicants

Jones Road Beauty was founded by makeup artist Bobbi Brown on the philosophy that the world doesn’t need more beauty products. It needs better beauty products. Clean, strategic, high-grade formulations that work on every skin type and tone—and that are as simple to use as they are to master. Jones Road is a lifetime of beauty knowledge, distilled.

About the Role

We are looking for an Assistant Retail Store Manager to lead the Jones Road team in the opening and day-to-day operations of our brick-and-mortar store on the Upper East Side. The ideal candidate is energetic and experienced in makeup artistry with a passion for clean, natural beauty to assist and educate customers while providing the highest level of customer experience in our NYC store. The ASM will support the store manager in managing front- and back-of-house store operations to create a best-in-class customer experience, training and mentoring the store team of makeup artists, and consistently increase in-store sales performance.

What you'll do

• Liaise with the store manager in leading all day-to-day store activities including, but not limited to, planning, operations, training, customer service, and adhering to store visual standards.
• Step in as the lead point of contact and remain in charge when the store manager is away.
• Ensure proper inventory receiving processes and execution of inventory counts.
• Maintain store inventory and ordering of supplies in partnership with Store Manager
• Supports the manager in talent selection and onboarding.
• Helps to address any customer complaints and team concerns.
• Assist with business reporting as needed.
• Drives financial results in store to meet and exceed targets.
• Leads by example to promote exceptional customer service.
• Coaches and provides feedback to the team to ensure company standards are achieved.
• Creates a positive and cooperative team culture in store.
• Leads by example with grooming, inspiring your team to always reflect their makeup look, ensuring this is in line with the brands guidelines.

What you'll bring

• Experience in makeup artistry, retail management, hospitality, or a customer-facing role required at a managerial level
• 5+ years of experience in leading a team at a high volume location required
• Passion for the Jones Road mission and products, and understanding of the Jones Road clean beauty aesthetic
• Customer-centric mindset, with strong interpersonal, problem solving and conflict management skills
• Proficient in generating weekly reporting, scheduling, and project management to drive sales
• High sense of urgency and attention to detail
• Ability to work a flexible schedule, including evenings, weekends, and some holidays
• Excellent oral, written, and verbal communication skills
• Aptitude with Microsoft Office, G-Suite, and POS systems
• Ability to regularly lift or move up to 25 lbs

Jones Road Beauty is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Manufacturing

Referrals increase your chances of interviewing at Jones Road Beauty by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid paternity leave

Paid maternity leave

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