Store Manager Unassigned

Walgreens; Helena (MT); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in retail is seeking a dedicated individual to join as a Store Manager. This role involves overseeing store operations, engaging with customers, and completing a rigorous training program. Candidates should possess strong retail management experience and a commitment to personal development. The position requires flexibility in working hours and a willingness to transfer to different locations as needed. Join a dynamic team focused on delivering exceptional customer service and operational excellence.

Qualifications

• 3 years retail management experience or 5 years with a diploma.
• Fluent in English and willing to work flexible hours.

Responsibilities

• Oversee store operations and support the Store Manager.
• Complete training and development programs for Store Manager role.
• Engage customers and resolve complaints to enhance experience.

Skills

Customer Service

Retail Management

Leadership

Compliance

Education

Bachelor’s degree

High School Diploma/GED

Job description

Responsibilities

• Responsible for learning Walgreens’ operations and ways of working to lead “one-box” (full store operations across front-end and pharmacy). Responsible for completing accelerated development track to Store Manager during the specified timeframe as outlined in the learning plan.
• Under the direction of the Store Manager, oversees the operation (front-end and pharmacy) of a Walgreens store.
• Supports store operations by shadowing or assisting the Store Manager in leading the store throughout the learning journey.

Training & Personal Development

• Complete rigorous, accelerated program including all certifications needed for the Store Manager role.
• Attend and complete classroom learning, online training, and on-the-job training. Fulfill assigned rotations and learning objectives by spending time in other stores as assigned.
• Follow individual development plans offered by the District Manager. Participate in one-on-one conversations with Store Manager and District Manager to ensure continuous professional growth and demonstrate readiness and proficiency in learning topics with the Director of Pharmacy and Retail operations.
• Seek self-development by monitoring own performance, setting high standards, and learning about retail, pharmacy, and management fields, including best practices.
• Learn and actively implement compliance SOPs across front-end and pharmacy. Gain knowledge of all computer and technology systems and software.
• Obtain pharmacy technician registration/licensure as required by state law and pursue PTCB certification if required.

Customer Experience

• Engage customers and patients by greeting them and offering assistance. Resolve complaints timely and answer questions to ensure positive experiences. Share customer service best practices.
• Monitor customer service, provide coaching, training, and develop improvement plans in both front-end and pharmacy. Empower team members to resolve customer issues effectively, aiming to exceed expectations and build loyalty.
• Support Store Manager in observing customer service trends, analyzing feedback, and improving service metrics.

Operations

• Shadow Store Manager, gain experience, and demonstrate proficiency in supervising store operations and team members, including shifts and task delegation. Support merchandising tasks and displays.
• Support store asset protection by monitoring loss prevention systems and ensuring price accuracy through reports and audits.
• Learn to analyze inventory trends, supervise inventory management, and ensure SOP adherence for receiving, pricing, and returning merchandise.
• Supervise operations, ensuring compliance with laws and regulations, including sale of regulated products.
• Ensure safety and well-being of team members, utilizing Security Operations Center effectively.
• Maintain respectful relationships with coworkers and partners, and complete assigned tasks and special projects as needed.

Business Performance Management

• Learn to analyze financial and performance data to develop action plans for sales growth and cost control.
• Identify sales opportunities and develop strategies to enhance store and pharmacy performance.
• Review asset protection data and implement measures to reduce loss.

Minimum Qualifications

• Bachelor’s degree and 3 years retail management experience OR High School Diploma/GED and 5 years retail management experience.
• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings, weekends, and extended days.
• Willing to accept and transfer to Store Manager position and other Walgreens retail assets within the same area if offered.