Store Manager, The Shops at Perry Crossing

KnitWell Group; Plainfield (IN); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Bonuses

Merchandise discounts

Professional development

Community partnerships

Job summary

KnitWell Group is seeking a Store Manager for Store 1549 in Plainfield, IN to lead customer and associate experiences at the LOFT brand. You will drive profitability, coach a diverse team, and ensure a welcoming shopping environment across our omnichannel offerings.

Ideal candidates have 2+ years in retail leadership, strong hospitality instincts, and proven people-management and communication skills. This full-time role offers growth, benefits, and community engagement opportunities.

Qualifications

• 2+ years retail Store Manager or service industry experience.
• Hospitality mindset in customer and associate interactions.
• Strong leadership, interpersonal and communication skills.
• Tech savvy with ability to operate POS systems and reporting.

Responsibilities

• Cultivate a customer-focused environment delivering exceptional experiences.
• Coach associates to leverage brand behaviors for genuine connections.
• Use technology to provide seamless omnichannel shopping.
• Hire and develop a store team through training and coaching.
• Create an inclusive store environment where everyone feels welcomed.
• Build strong store operations to achieve goals.
• Promote in-store community events and partnerships.
• Oversee profitability, budgeting and payroll using reporting.
• Analyze reporting to inform short and long-term retail plans.
• Manage day-to-day operations, including opening and closing.

Skills

Store leadership

People management

Customer service

Communication skills

Tech proficient

POS operation

Tools

POS system

Job description

About us

LOFT creates modern, feminine, versatile clothing for women with one common style goal: to look and feel confident wherever the day takes them. We empower women to find their authentic self-expression because feeling like yourself is always in style. Here at LOFT, we're busy styling the careers and supporting the lives of everyday optimists just like you. Express your authentic self and experience endless inspiration, all while enjoying the opportunities and benefits that help you get the most from your career, life, and wardrobe.

As a Store Manager, you will lead the customer and associate experiences in your store. You are empowered to drive a profitable business by focusing on customer experience, operational performance, visual standards, and strong community engagement. You coach your team to reach their full potential and ensure a welcoming experience for all customers and associates.

In this role, you'll have the opportunity to:

• Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
• Inspire, educate, and coach associates to leverage the brand's behaviors to create genuine customer connections.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Hire and build an effective store team through training, coaching, and talent development.
• Create an inclusive store environment for associates where everyone feels welcome and engaged.
• Develop a strong operational dynamic within the team to achieve store goals.
• Promote in-store community events and philanthropic partnerships.
• Use tools and reporting to oversee store profitability, effective budgeting, and payroll.
• Analyze reporting to develop short and long-term retail plans.
• Manage the day-to-day operations of the store, including opening and closing.

Requirements

You'll bring to the role 2+ years retail Store Manager or service industry experience (preferred) Brings a hospitality mindset when engaging with customers and associates Strong people management skills and an ability to develop talent Effective leadership, interpersonal, and communication skills Technology proficient and ability to operate a point-of-sale system Strong business acumen and ability to develop strategies and create action plans to drive results Action-oriented mindset with an ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Benefits

• Medical, dental, and vision insurance
• 401(k) plan
• Paid time off & holidays
• Opportunities for monthly bonuses
• Merchandise discounts plus eligibility for discounts at our sister brands
• Professional development and opportunities for advancement across our brands
• Community impact through our philanthropic partnerships

Availability of these benefits is based on employment type, role, and certain eligibility requirements. Job offers will consider factors such as your qualifications, relevant experience, and skills.

Location and Position Type

Location: Store 1549-The Shops at Perry Crossing-ANN-Plainfield, IN 46168

Position Type: Regular/Full time

Equal Employment Opportunity

The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected. NOTE: For quick results, enter a city or mall name in the search to narrow the list of opportunities.

KnitWell Group

KnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America – Ann Taylor, Chico's, Haven Well Within, Lane Bryant, LOFT, Soma, Talbots, White House Black Market. Individually, our brands are unique and strong. Together, we are powerful. Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior results. Our associates are innovators who thrive through collaboration and are dedicated to excellence. At the heart of it all are the customers we serve. We are dedicated to creating fashion that not only looks good but also makes our customers feel good.