Store Manager - Opry Mills Outlet

Pandora A/S; Nashville (TN); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in the jewellery industry seeks a Store Manager in Nashville, TN. This role involves coaching a dynamic sales team, engaging with customers, and driving sales performance. Candidates should have strong leadership skills, retail experience, and a passion for exceptional customer service. Comprehensive benefits, competitive compensation, and growth opportunities are included.

Benefits

Competitive compensation including bonuses

401K plan

Extensive medical, dental, and vision benefits

Tuition reimbursement

Paid time off including holidays and personal days

Qualifications

• 3-5 years experience as Store Manager in a high-performance environment.
• Strong written and verbal communication skills.
• Ability to connect with people at all levels.

Responsibilities

• Coach and manage a team of Assistant Store Managers and Sales Associates.
• Drive individual and store sales goals by building customer relationships.
• Ensure implementation of visual merchandising directives and operational processes.

Skills

Leadership

Communication

Business Acumen

Analytical Skills

Team Development

Education

High School Diploma or Equivalent

Tools

Microsoft Office 365

Retail Point of Sale Systems

Job description

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As the largest jewellery brand in the world, we give a voice to millions of people’s loves every day. Our beautiful products empower people around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora, you can craft far more than just an incredible career.

About the Team:

The Store Manager will be the ultimate Pandora Fan. As the Store Manager, you will fully immerse yourself in our brand, culture, and product while taking pride in delivering exceptional customer experiences. This role offers the exciting opportunity to spend quality time on the sales floor, engaging with customers and working alongside your team to drive sales. You will coach and manage a team of Assistant Store Managers, Sales Leads, and Sales Associates.

Please note, this job requires the completion of an assessment that will be emailed to you upon application submission.

Our Store Managers shine when they:

• Embrace the store culture filled with passion for our brand, where team members shine as extraordinary brand ambassadors.
• Dare to exceed individual and store sales goals by building genuine connections with our fans.
• Embrace opportunities and surpass commercial targets and KPIs, setting new records and achieving remarkable success.
• Create unforgettable shopping moments that exceed expectations by displaying excellent product knowledge and building brand loyalty.
• Dream of coaching and inspiring the sales team, fostering accountability for individual and store performance. Provide real-time feedback and guidance to empower the team in achieving their KPI goals.
• Build loyal fans by authentically engaging and fostering lasting connections beyond transactions.
• Build your network and inspire talent acquisition across Pandora, including seasonal and core hiring for roles such as Assistant Store Manager, Sales Associates, and Sales Leads.
• Partner with the Divisional Sales Manager and HR team to identify and resolve performance issues and policy violations.
• Utilize your expertise across talent, brand, operations, and fan experience to ensure timely implementation of visual merchandising directives, operational processes, and ongoing talent development.
• All other duties as assigned.

Craft your career with us if you have:

• At least 3-5 years of experience as a Store Manager in a high-performance selling environment, demonstrating results-oriented leadership.
• Strong communication skills, both written and verbal, demonstrating a sense of Care.
• The ability to connect with people at all levels of the organization and charm an audience.
• Sharp business acumen coupled with analytical skills to deliver positive results.
• Talent in recruiting, retaining, developing teams, and succession planning.
• Knowledge of Microsoft Office 365 Suite and retail point of sale systems.
• Minimum age of 18 years and ability to provide proof of identity and work eligibility.
• A flexible work schedule including nights, weekends, and holidays, with physical ability to stand for long periods, lift 50+ pounds, and arrive on time.

We offer:

• Competitive compensation including base salary plus bonuses, 401K plan.
• Extensive benefits: Medical, Dental, Vision, Disability, Life insurance, product discounts, and more.
• Growth opportunities through learning and development programs, continuous feedback, LinkedIn Learning, tuition reimbursement, etc.
• PTO including vacation, personal days, sick days, birthday, celebration days, and holidays.

About Pandora:

Pandora is the world’s largest jewellery brand, designing, crafting, and marketing accessible luxury jewellery from high-quality materials. Our pieces inspire self-expression and storytelling. Pandora operates in over 100 countries with more than 6,800 points of sale, including 2,700 concept stores.

Headquartered in Copenhagen, Pandora employs 37,000 people worldwide and is committed to sustainability, aiming to halve greenhouse gas emissions by 2030. Listed on Nasdaq Copenhagen, Pandora reported revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.

Pandora’s recruitment process is transparent and fair, encouraging applicants to refrain from including identity-related elements such as photos, marital status, or age.

About Pandora NAM:

The Pandora North America team includes over 115 employees in the USA & Canada, with offices in New York & Baltimore, a logistics center in Maryland, and over 3,900 employees in stores. The region encompasses over 1,400 points of sale, including more than 420 concept stores, with over 300 owned and operated by Pandora.