Store Manager - Old Town Pasadena Store

The Salvation Army USA Western Territory

Pasadena (CA)

On-site

USD 59,237,000 - 70,258,000

Full time

14 days+

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Benefits offered by this job

Career growth opportunities

Paid time off

Employee discounts

Employee referral bonuses

Monthly management incentive bonus

Medical, dental, and vision

Retirement plan

AFLAC

Employee Assistance Program (EAP)

Job summary

The Salvation Army USA Western Territory is seeking a Store Manager for the Old Pasadena thrift store to lead daily retail operations, drive sales, and ensure excellent donor and customer experiences.

You will hire and train staff, manage schedules, monitor inventory, and enforce policies while safeguarding assets and maintaining community relations. This full-time role offers growth, PTO, benefits, and a supportive team in a mission-driven environment.

Qualifications

Minimum High School Diploma or equivalent; some college preferred.
Minimum of 3 years of supervisor/management experience in a retail environment (thrift experience preferred).
Basic understanding of MS Office (Word, Excel, Outlook).
Valid Driver's license, pass a MVR check (required), proof of insurance and access to a motor vehicle.
Must pass background check, which will include Criminal History and Sex Offender Registry.
Ability to communicate effectively with management, store employees, customers, and donors.

Responsibilities

Meet sales and income budget goals while managing expenses to maximize profitability.
Plan and direct day-to-day operations of the store location, including opening/closing, POS operations, inventory management, and donations.
Hire, train, and direct the store team; conduct evaluations and performance actions as needed, in coordination with HR.
Schedule employees to ensure coverage; monitor payroll records and attendance.
Ensure high levels of Customer and Donor satisfaction while maintaining community relations.
Oversee Back Room Processing and ensure inventory on the sales floor is stocked.
Protect store currency, inventory, and property; manage deposits and security.
Ensure store security after hours and maintain ARC safety policies.

Skills

Communication skills

Supervisory/management

Retail/sales experience

Team leadership

Education

High School Diploma or equivalent

Tools

MS Office (Word, Excel, Outlook)

Job description

Rate: $23.00 per hour

ABOUT THE ARC

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

ABOUT OUR RETAIL TEAM

Become part of the dedicated Retail Team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to "Do The Most Good" at our Old Pasadena Thrift Store, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem-solving and teamwork skills, while contributing to the success of our Program and its participants.

EMPLOYEE BENEFITS OFFERED

Opportunity for career growth
Paid time off
Employee Discounts
Employee Referral Bonuses
Monthly management incentive bonus
Medical, Dental, and Vision
Retirement Plan
AFLAC
Employee Assistance Program (EAP)

As our enthusiastic and hardworking STORE MANAGER, you will be responsible for (but not limited to):

1. The primary responsibility of the Store Manager is to be accountable for meeting the sales and income budget expectations while managing the expense controls to maximize profitability for the assigned location. This will be achieved through delivering desired results on the established key performance indicators prioritized to measure the success of the business.
2. Plans and directs the day-to-day operations of assigned store location. These routines include opening and closing procedures, point of sale operations, inventory management and rotation, ARC merchandising standards (CNO Standards) and donations.
3. Hire, train and direct the store team to ensure proficiency of processes while also responsible for the development and performance coaching of all store employees. Responsible for issuing employee evaluations, key performance results and corrective actions as needed, in coordination with the HR Generalist/Coordinator and District Sales Manager.
4. Schedule employees to ensure appropriate coverage in store and donation center. Coordinate daily morning and shift change team meetings. Responsible for reviewing and maintaining accurate employee payroll records including daily monitoring of time and attendance edits.
5. Ensure high levels of Customer and Donor satisfaction through excellent service to meet their needs while also maintaining good Community relations. Develop strategies to improve service to maximize the customer experience.
6. BRP (Back Room Processing) - Ensure Back Room Processors/Warehouse Associates work effectively and efficiently to meet daily processing goals.
7. Ensures that all store deliveries/product (Inventory management) is on the sales floor in a timely manner.
8. Responsible for supervision, support, and conduct reporting of program Beneficiaries if/when Work Therapy Assignments are put in place at your location.
9. Responsible for the protection and security of store currency, inventory, and property. This includes safe funds, bank deposits (includes daily logging and completing of cash deposits), products for sale, equipment, and building security.
10. Ensures the building is secured during non-operating hours with alarm system arming and alert protocol.
11. Assures that safety measures are established and maintained consistent with ARC policy and governmental regulations, and that safety issues and incidents are reported immediately. Conduct and record mandatory Weekly Store Meetings. Attends ARC Monthly Safety Meetings.
12. May transfer or be relocated to other stores based on business needs.
13. Completes all tasks (written or verbal) as assigned by the District Sales Manager, Command Retail Directors and Command Administration.

Qualifications to be considered for this position

Minimum High School Diploma or equivalent. (some college preferred)
Minimum of 3 years of supervisor/management experience in a retail environment (thrift experience preferred).
Basic understanding of office applications, including MS Office (Word, Excel, Outlook)
Valid Driver's license, successfully pass a MVR check (required), proof of insurance and access to a motor vehicle.
Must pass background check, which will include Criminal History and Sex Offender Registry.
Ability to communicate effectively with management, store employees, customers, and donors.

Physical Demands:

Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
Ability to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts.
Ability to move product up to 50lbs.
Ability to perform various repetitive motion tasks.

Schedule

Our stores operate 7 days per week. Work schedules are determined by Management and employee must be flexible to always ensure adequate store coverage. Full-time associates may be scheduled to work any full-time shift including evenings, weekends, and holidays.

Experience

Valid Driver's license, successfully pass a MVR check. (required)
Do you have a High School Diploma/GED? (required)
Explain any employment gaps. (required)
2 years: Supervisory (required)
2 years: Experience in the operation of POS/Cash Register; with employee scheduling & supervision. (required)
2 years: Experience in Retail/Sales (required)

Licenses & Certifications