Store Manager, Museum Gift Shop & Guest Experience

The Malrite Company; Washington (District of Columbia); On-site; USD 54,000 - 58,000; Full time

Job summary

The International Spy Museum is seeking a dynamic, people-first Retail Assistant Store Manager to lead our gift shop. This role thrives on juggling multiple priorities, solving problems in real time, and coaching a team while delivering service excellence to every guest.

As a visible floor leader, you will manage daily retail operations, supervise up to 20 Sales Associates, participate in recruiting and training, and support sales goals with accurate reporting, inventory tasks, and loss

Qualifications

• High school diploma or equivalent required; college coursework preferred.
• Minimum 3 years in retail management or supervisory role.
• Experience staffing, scheduling, training, cash handling, merchandising, and POS systems.

Responsibilities

• Oversee daily retail operations and supervise up to 20 Sales Associates; provide coaching on service, product knowledge, POS use, attendance, and policies.
• Perform opening/closing procedures, cash handling, register reconciliation, and documentation.
• Participate in recruiting, interviewing, onboarding, and training new staff.
• Support sales goals with reporting, payroll help, budgeting, and expense monitoring.
• Lead by example in customer service and maintain a visually appealing, well-stocked sales floor.

Skills

Customer service

People management

Coaching

Problem solving

Education

High School diploma or equivalent

College coursework in business/marketing/merchandising/hospitality

Tools

Retail POS systems

Outlook

Microsoft Word

Microsoft Excel

Job description

The International Spy Museum is seeking a dynamic, people-first Retail Assistant Store Manager to lead our gift shop. This role thrives on juggling multiple priorities, solving problems in real time, and coaching a team while delivering service excellence to every guest.

As a visible floor leader, you will manage daily retail operations, supervise up to 20 Sales Associates, participate in recruiting and training, and support sales goals with accurate reporting, inventory tasks, and loss